Inspire

Director – Franchise Operations

Inspire

full-time

Posted on:

Location Type: Remote

Location: Arizona • United States

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Job Level

Lead

About the role

  • Lead a team of Business Consultants to achieve operating plans and performance goals
  • Serve as the primary liaison for franchisees and field teams in Emerging Markets
  • Develop new market entry plans for Dunkin’
  • Collaborate with Sr. Managers of Emerging Markets and cross-functional teams
  • Lead market reset initiatives and develop market-level plans
  • Partner with teams and franchisees to overcome barriers to growth
  • Achieve operations and business performance goals for Franchisees
  • Facilitate planning processes and align future goals with Franchisees
  • Provide coaching and support for personal and professional development
  • Track, review, and analyze ongoing data to guide actions toward goals
  • Lead strategic Franchisee conversations and build relationships
  • Facilitate involvement of Inspire functional groups to provide resources
  • Identify training needs for Franchisees and Business Consultants

Requirements

  • Ten plus years restaurant or retail management experience with multi-unit leadership and supervisory experience
  • Thorough understanding and knowledge of restaurant operations
  • Strong leadership skills, including ability to provide vision, motivate team and ensure accountability
  • Sound business and financial acumen
  • Excellent consultative and coaching skills
  • Excellent oral and written communication and interpersonal skills
  • Able to handle complex issues and difficult conversations
  • Must be able to build credibility and trusting relationships with internal and external stakeholders
  • Able to develop and execute plans to drive results
Benefits
  • Travel Required Yes, must be willing to travel to consult with portfolio of franchisees, based upon the needs of the portfolio.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
restaurant operationsmulti-unit leadershipbusiness performance analysismarket entry planningdata analysis
Soft Skills
leadershipcoachingconsultative skillscommunicationinterpersonal skillsproblem-solvingrelationship buildingvision settingmotivationaccountability