Inspiration Mobility Group

Customer Success Manager

• Be the main Inspiration day-to-day point of contact for assigned customers, owning customer health, retention, and daily account coordination
• Establish strong customer relationships by understanding needs, anticipating and solving problems, planning and executing with excellence, and building trust
• Develop and maintain in-depth knowledge of Inspiration Fleet and Energy products to provide customers with enhanced solutions that support their core business
• Understand the business model of assigned customers and how their corporate goals translate into fleet and energy priorities, ultimately helping each customer achieve them
• Collaborate with internal Subject Matter Experts as well as external client stakeholders to deliver a best-in-class fleet and energy program
• Project manage customer initiatives, driving agendas for weekly, monthly, and quarterly meetings, and partner with internal resources to deliver customer business reviews
• Lead exception oversight and cross‑functional communication between customer and internal teams, proactively managing activities such as vehicle ordering, transport logistics, service delivery needs and status updates
• Help to build, integrate, and constantly improve upon internal processes
• Serve as the “voice of the customer”, bringing valuable insights to internal teams that help guide product and services development as well as inform operational processes