Insights

Customer Support

• Creating and delivering our global Customer Experience strategy.
• Leading and developing a team of Customer Experience Managers and Team Leaders across multiple regions.
• Driving the shift from reactive support to proactive customer enablement.
• Championing the Voice of the Customer and turning insight into action.
• Partnering with Sales, Marketing, Product, Finance and Customer Success to deliver seamless customer journeys.
• Leveraging AI, automation and technology to improve experience, efficiency and commercial outcomes.
• Embedding a culture of accountability, innovation and continuous improvement.
• Ensuring customer experience directly contributes to retention, revenue growth and customer advocacy.

Head of Customer Experience

Account Manager

• Growing Partner relationships
• Build strong, trusted relationships with new and existing Partners
• Grow and develop a portfolio of accounts across the region
• Recruit and onboard new Partners aligned to territory growth plans
• Create and deliver Partner and territory growth strategies
• Understand what matters to your Partners and help them achieve their goals
• Driving commercial success
• Deliver against revenue, profitability and Partner satisfaction targets
• Identify growth opportunities and turn them into results
• Manage your pipeline, forecasts and account activity through Dynamics 365
• Keep up to date with market trends, competitor activity and regional opportunities
• Helping Partners thrive
• Coach, support and develop Partners to maximise their success
• Enable Partners to confidently position, sell and deliver Insights solutions
• Build engaged Partner communities through events, campaigns and regular connection
• Share best practice and help keep the Insights spirit alive across the network
• Championing the Insights brand
• Be a passionate ambassador for Insights internally and externally
• Work collaboratively across teams to deliver an exceptional Partner experience
• Balance commercial opportunities with long-term relationship success

Head of Customer Experience

Partner Development Manager – 12 Month Fixed Term Contract