InsightRX

Customer Success Manager

• Own the clinical success of new InsightRX Nova and Apollo customers, from contract signing through go-live and beyond
• Lead onboarding for new hospital and health system customers, managing timelines and running formal training
• Build clinical credibility; pharmacists want to know you speak their language before they'll engage with the tool
• Provide ongoing clinical support and pharmacokinetic expertise so customers get real value from our platforms
• Contribute to hospital-level policy and protocol discussions where our software intersects with clinical practice
• Lead live virtual training sessions presented to pharmacists learning how to use the software
• Work closely with account executives to manage customers’ happiness, pharmacokinetic and clinical outcome metrics, and interest in new InsightRX products
• Build and maintain training materials, documentation, and educational content for customers
• Collaborate with our Data Science team on analytics and reporting that help customers use the platform more effectively
• Bring the customer's voice into Product, Sales, and Marketing conversations
• Take initiative on projects beyond the core role. The people who thrive here tend to find, or create, opportunities in research, content, product feedback, events, and more

Customer Success – Clinical Applications Specialist