Customer Success – Clinical Applications Specialist

InsightRX

Clinical Applications Specialist at InsightRX ensuring customer success in implementing precision medicine software through pharmacokinetic expertise and training

Posted 7/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates clinical expertise and effective communication skills to support customer success in pharmacokinetics and related healthcare fields. Capable of leading training sessions and managing multi-stakeholder projects in a dynamic environment.

Highest-signal resume keywords

PharmDClinical Expertise in PharmacokineticsCustomer Success ManagementPresentation SkillsProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PharmacokineticsClinical TrainingPolicy DevelopmentData AnalysisDocumentation Creation

Soft Skills

Clear CommunicationCollaborationAdaptabilityInitiativeProblem-Solving

Certifications & Qualifications

PGY1 ResidencyPGY2 Residency

Industry Keywords

HealthcareHealth-TechInfectious DiseasesBone Marrow TransplantOncologyAnticoagulationMedication SafetyTransitions of Care

Tech Stack

Tools & technologies

Apollo

About the role

Key responsibilities & impact

Own the clinical success of new InsightRX Nova and Apollo customers, from contract signing through go-live and beyond
Lead onboarding for new hospital and health system customers, managing timelines and running formal training
Build clinical credibility; pharmacists want to know you speak their language before they'll engage with the tool
Provide ongoing clinical support and pharmacokinetic expertise so customers get real value from our platforms
Contribute to hospital-level policy and protocol discussions where our software intersects with clinical practice
Lead live virtual training sessions presented to pharmacists learning how to use the software
Work closely with account executives to manage customers’ happiness, pharmacokinetic and clinical outcome metrics, and interest in new InsightRX products
Build and maintain training materials, documentation, and educational content for customers
Collaborate with our Data Science team on analytics and reporting that help customers use the platform more effectively
Bring the customer's voice into Product, Sales, and Marketing conversations
Take initiative on projects beyond the core role. The people who thrive here tend to find, or create, opportunities in research, content, product feedback, events, and more

Requirements

What you’ll need

PharmD
Genuine interest in or passion for pharmacokinetics. Deep expertise isn't required, we'll help you build it, but the curiosity has to be real
Demonstrated experience presenting to groups and communicating clearly under pressure
Experience working independently across multiple stakeholders (clinical, technical, administrative) to see a project through
Excellent oral and written communication skills
Comfort with ambiguity and a fast-moving, evolving environment. Priorities shift as we grow, and we're upfront about that.
PGY1 +/- PGY2 residency training (preferred)
A track record of completing long-term, multi-stage projects (preferred)
Clinical expertise or strong clinical interest relating to our core offerings of pharmacokinetics, Infectious Diseases, and/or Bone Marrow Transplant/Oncology, and additional expertise or interest in anticoagulation, solid organ transplant, medication safety, and/or transitions of care. (preferred)
Prior customer success, account management, or client-facing experience in a healthcare or health-tech setting (preferred)

Benefits

Comp & perks

Company equity
Medical, vision and dental insurance
401(k)
Long-term disability and life insurance
Flexible Spending Account (FSA)
Unlimited PTO - most people take 3-4 weeks per year
$250/year home office stipend