INSIDEA

Customer Success Manager

• Serve as the primary contact for a portfolio of clients using HubSpot
• Develop and maintain strong, long-term client relationships
• Understand client business objectives and tailor HubSpot solutions to meet those needs
• Guide clients through onboarding and ensure successful implementation of HubSpot tools
• Provide ongoing support and training on HubSpot’s features and best practices
• Identify opportunities for clients to optimize HubSpot use and drive business growth
• Monitor client usage and success metrics, proactively addressing any issues
• Identify upsell and cross-sell opportunities to increase client spending and satisfaction
• Regularly communicate with clients to review progress, gather feedback, and update on new features
• Prepare and present reports on client performance and ROI from HubSpot
• Collaborate with internal teams to resolve client issues and deliver exceptional service