Regional Clinical Director
Liberty Behavioral Community Services, Inc
Bilingual Executive Virtual Assistant
Inside Out Group
full-time
Posted on:
Location Type: Hybrid
Location: 🇲🇽 Mexico
Visit company websiteSalary
💰 $7 - $8 per hour
Job Level
Mid-LevelSenior
About the role
- Answer all incoming business calls and screen/manage spam calls
- Professionally handle client inquiries and new client calls in English and Spanish
- Relay messages and client information accurately to the internal team
- Respond to website inquiries and chats
- Manage client scheduling, session adjustments, rescheduling requests and send reminders
- Review session notes and follow up with employees for completion
- Send reminders for RBT and BCBA certificate expirations and insurance authorizations
- Conduct monthly parent check-ins during first 60 days and employee check-ins at 30 and 60 days
- Perform new hire orientation and send standardized onboarding emails (background check, policies)
- Manage job postings, review applications, conduct candidate screening, and schedule phone interviews
- Create bi-weekly social media posts for owner approval
- Maintain up-to-date records, fill out forms, and complete administrative follow-ups
Requirements
- Fluent in both English and Spanish (verbal and written)
- Strong communication and interpersonal skills, especially with parents and families
- Experience with customer-facing phone support or reception preferred
- Prior experience in executive assistant or administrative roles highly desirable
- Ability to manage tasks independently and maintain confidentiality
- Familiarity with HIPAA is a plus (training will be provided)
- Tech-savvy with ability to use scheduling and email tools
- Experience with call handling and Google Voice preferred
- Basic recruitment tasks: reviewing applications, candidate screening, scheduling interviews
Benefits
- Flexible scheduling (part-time or full-time options)
- HIPAA training provided
- Hybrid role (combines virtual reception and administrative duties)
- Opportunity for evolving responsibilities as business grows
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportcandidate screeningschedulingadministrative taskscall handlingrecruitmentsession managementonboardingrecord keepingHIPAA
Soft skills
communicationinterpersonal skillsindependenceconfidentialityclient managementteam collaborationproblem-solvingorganizationattention to detailadaptability
Certifications
RBTBCBA
