Bilingual Case Manager, Spanish Speaking
Pair Team
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $22 - $25 per hour
Job Level
Junior
About the role
- Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
- Use relationship-based strategies to support members with social support navigation
- Conduct periodic telephonic and SMS outreach to ensure timely follow-up to members
- Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan
- Support nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks
- Collaborate on care issues with Enhanced Care Management team and participate in systematic case reviews
- Consistently meet monthly encounter metrics to ensure compliance with health plan regulations
- Identify and break down barriers ensuring individuals’ continuation with the program
- Assist individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups
- Coordinate physical care management appointments through collaboration with external and internal providers
- Utilize external and internal online platforms to collaborate with team members and carry out daily tasks
- Perform primarily remote work with 1-2 on-site community visits per month
Requirements
- 1+ years of general work experience (Case Management preferred)
- You are physically located in Orange County, CA
- Field Ops requires you to maintain reliable transportation for engagement at clinic, community based organization, and health system partner locations
- Virtual Ops requires a quiet, HIPAA compliant and internet connected space
- Bilingual – English/Spanish
- Strong understanding of cultural fluency
- High degree of empathy
- Ability to work collaboratively in a multidisciplinary team
- An eye for optimization
- Organizational skills
- Ability to remain patient when faced with adversity
- Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing
- A valid driver’s license and auto liability insurance
- Preferred: Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder
- Preferred: 2+ years of case management experience
- Preferred: Experience with motivational interviewing
- Preferred: Knowledge of medical terminology
- Preferred: Zest for problem solving, seeking answers, and thinking outside the box
- Preferred: Detail-oriented and organized self-starter who is a rockstar multitasker
- Preferred: Reliable and comfortable in an ever-changing environment