Customer/Merchant Support Specialist
Fresh Prints
SQLTableau
Patient Support Specialist
Inside Out Group
full-time
Posted on:
Location: 🇵🇭 Philippines
Visit company websiteSalary
💰 $700 per month
Job Level
Mid-LevelSenior
About the role
- Provide real-time support to patients experiencing issues with check-in kiosks via chat and option for video calls
- Monitor the status of multiple (three) kiosks simultaneously and proactively identify/troubleshoot issues
- Use remote desktop to access Electronic Medical Record (EMR) systems and securely capture patient documents (insurance cards, IDs)
- Upload captured documents accurately to patient files and ensure proper transfer between kiosk software and EMR platforms when no direct interface exists
- Ensure smooth operation of technology solutions and deliver a seamless check-in experience for patients
Requirements
- Comfortable using remote desktop software and managing multiple digital platforms simultaneously
- Excellent English fluency, able to hold natural conversations and build rapport with patients and clients
- Proactive mindset with strong troubleshooting and problem-solving skills
- High attention to detail when managing and organizing patient documents
- Willingness to obtain necessary certifications, including HIPAA and IT security (covered by the company)
- Reliable fiber optic internet connection and a backup power supply for uninterrupted service
- Strong cultural alignment with the company’s values and commitment to professionalism
- Ability to work schedule: 8:00am to 5:00pm / 9:00am to 6:00pm EST
