Inside Out Group

Patient Support Specialist

Inside Out Group

full-time

Posted on:

Origin:  • 🇵🇭 Philippines

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Salary

💰 $700 per month

Job Level

Mid-LevelSenior

About the role

  • Provide real-time support to patients experiencing issues with check-in kiosks via chat and option for video calls
  • Monitor the status of multiple (three) kiosks simultaneously and proactively identify/troubleshoot issues
  • Use remote desktop to access Electronic Medical Record (EMR) systems and securely capture patient documents (insurance cards, IDs)
  • Upload captured documents accurately to patient files and ensure proper transfer between kiosk software and EMR platforms when no direct interface exists
  • Ensure smooth operation of technology solutions and deliver a seamless check-in experience for patients

Requirements

  • Comfortable using remote desktop software and managing multiple digital platforms simultaneously
  • Excellent English fluency, able to hold natural conversations and build rapport with patients and clients
  • Proactive mindset with strong troubleshooting and problem-solving skills
  • High attention to detail when managing and organizing patient documents
  • Willingness to obtain necessary certifications, including HIPAA and IT security (covered by the company)
  • Reliable fiber optic internet connection and a backup power supply for uninterrupted service
  • Strong cultural alignment with the company’s values and commitment to professionalism
  • Ability to work schedule: 8:00am to 5:00pm / 9:00am to 6:00pm EST