Virtual Assistant – Operations, Sales
Elevate and Delegate
Care Coordinator, Virtual Assistant
Inside Out Group
full-time
Posted on:
Location: 🇲🇽 Mexico
Visit company websiteSalary
💰 $5 - $8 per hour
Job Level
Mid-LevelSenior
About the role
- U.S.-based home care agency providing administrative and operational support to patients and caregivers
- Role combines reception, coordination, and administrative support for a home care agency
- Respond to phone calls, emails, and messages from aides, patients, applicants, and insurers
- Support aides with payroll, PTO, benefits, ADP registration, and HHA Exchange usage
- Manage daily attendance dashboard; identify missing timesheets and provide training/support
- Conduct welcome calls to new patients and assist with creating weekly schedules
- Review and revise pre-billing and timesheets; coordinate with payroll to ensure accuracy
- Follow up on pending authorizations and liaise with insurance companies
- Staff open cases and assist in finding suitable caregivers
- Translate communications between English-speaking management and Spanish-speaking aides or patients
- Handle applicant intake, assist with applications, and coordinate nurse visits
- Conduct monthly patient satisfaction calls and manage annual administrative supervision/background check follow-ups for aides
Requirements
- Fluent in both Spanish and English (written and spoken)
- Prior experience in home care, healthcare, or case coordination strongly preferred
- Familiarity with HHA Exchange, ADP, and payroll/timesheet systems a major plus
- Strong customer service and phone communication skills
- Ability to multitask and manage a high volume of daily inquiries
- Must be HIPAA-compliant and understand patient confidentiality standards
- Tech-savvy with strong organization and time management skills
