Senior Infrastructure, IT Operations Engineer
Insane Cyber
full-time
Posted on:
Location Type: Hybrid
Location: San Antonio • Texas • United States
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Job Level
About the role
- Own the design, reliability, and security of Insane Cyber’s internal IT infrastructure, including endpoints, identity, networking, access controls, and core tooling
- Establish and maintain secure endpoint management, system hardening standards, and operational baselines
- Own internal IT tooling, vendors, and operational processes with a focus on scalability, resilience, and security
- Improve observability, monitoring, and alerting across internal and customer-facing systems
- Own internal compliance initiatives, including policy development, audits, and evidence collection
- Develop and maintain STIGs, hardening guides, and compliance baselines, particularly for Valkyrie deployments
- Support deployments in federal, defense, and other regulated environments, translating security and compliance requirements into practical operational controls
- Partner with Engineering to improve the reliability, security, and compliance of build, QA, and release processes
- Help define and enforce standards across development, testing, staging, and production environments
- Support deployments in constrained or customer-controlled environments, including air-gapped systems
- Provide operational feedback to Engineering based on real-world deployment and support experience
- Own the company help desk as an operational system, including tooling, workflows, automation, and escalation paths
- Take the initial first cut on internal IT and operational support issues, prioritizing root-cause analysis and long-term fixes
- Design processes that appropriately involve other teams in support and operations as the company scales
- Serve as a Tier 2 escalation point for complex internal and customer-facing issues related to Valkyrie and Cygnet
- Support Professional Services during customer deployments and resolve high-impact operational issues
Requirements
- 5+ years of experience in infrastructure, IT operations, systems engineering, or similar roles
- Demonstrated ownership of complex systems spanning endpoints, networks, and production environments
- Strong scripting and automation experience, with a proven ability to design and maintain automated operational systems rather than relying on manual processes
- Strong experience with security hardening, compliance-driven infrastructure, and operational best practices
- Ability to operate independently, prioritize effectively, and drive outcomes in a fast-moving environment
- Strong communication skills and a collaborative, pragmatic mindset
Benefits
- Competitive Base Salary
- Equity offering subject to board approval
- Comprehensive medical/dental/vision/life insurance plan
- Retirement plan with employer match
- Flexible working hours
- Generous time-off policy
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
infrastructure designendpoint managementsystem hardeningobservabilitymonitoringalertingscriptingautomationcomplianceoperational best practices
Soft skills
ownershipindependenceprioritizationcommunicationcollaborationpragmatismproblem-solvingroot-cause analysisprocess designfeedback provision