Insane Cyber

Operations

• Own the design, reliability, and security of Insane Cyber’s internal IT infrastructure, including endpoints, identity, networking, access controls, and core tooling
• Establish and maintain secure endpoint management, system hardening standards, and operational baselines
• Own internal IT tooling, vendors, and operational processes with a focus on scalability, resilience, and security
• Improve observability, monitoring, and alerting across internal and customer-facing systems
• Own internal compliance initiatives, including policy development, audits, and evidence collection
• Develop and maintain STIGs, hardening guides, and compliance baselines, particularly for Valkyrie deployments
• Support deployments in federal, defense, and other regulated environments, translating security and compliance requirements into practical operational controls
• Partner with Engineering to improve the reliability, security, and compliance of build, QA, and release processes
• Help define and enforce standards across development, testing, staging, and production environments
• Support deployments in constrained or customer-controlled environments, including air-gapped systems
• Provide operational feedback to Engineering based on real-world deployment and support experience
• Own the company help desk as an operational system, including tooling, workflows, automation, and escalation paths
• Take the initial first cut on internal IT and operational support issues, prioritizing root-cause analysis and long-term fixes
• Design processes that appropriately involve other teams in support and operations as the company scales
• Serve as a Tier 2 escalation point for complex internal and customer-facing issues related to Valkyrie and Cygnet
• Support Professional Services during customer deployments and resolve high-impact operational issues

Senior Infrastructure, IT Operations Engineer