inquirED

Director

• Manage the day-to-day work of the Partner Experience team, including workload, prioritization, coaching, and performance.
• Run partner onboarding, training, and implementation support end-to-end, ensuring teachers and district leaders can effectively use the curriculum from day one.
• Execute the engagement model GTM leadership sets for supporting partners across Inquiry Journeys, Inkwell, and Great First Eight, including how the team handles districts using more than one product at a time, and flag clearly, with data, when that model is straining under real volume.
• Monitor partner health metrics day-to-day, using them to flag risks early and to surface opportunities for renewal, upsell, and expansion to leadership and Account Management.
• Partner closely with Sales and Account Management to keep the handoff from the sales cycle into implementation and long-term engagement running smoothly.
• Be the day-to-day connector between Partner Experience and Product, Marketing, and Sales, routing real partner feedback to the people who own roadmap, messaging, and GTMgo-to-market decisions.
• Manage and prioritize operational workload across the team, including partner ops and PD logistics, and recommend where tooling, contractor support, or process changes could relieve capacity pressure.
• Run partner feedback loops and processes that capture and share partner success stories to support renewal and advocacy.
• Foster a proactive, collaborative team culture day-to-day, and bring partner-facing capacity and risk issues to GTM leadership before they become bigger problems.
• Ensure teamwide effective use of systems, including Gainsight, to ensure cross-team transparency and data-driven decision making.
• Work both virtually and in person, with periodic travel to partner districts, team retreats, and company events — averaging roughly one trip per month.

Director of Partner Experience

Product Designer

• Design user flows and create low-fidelity to high-fidelity wireframes for web-based product experiences, with occasional prototyping as needed
• Communicate design decisions, interactions, responsive behaviors, states, usability considerations, accessibility requirements, and implementation considerations effectively
• Create clear, detailed design documentation and developer handoff packages in Figma to support smooth implementation
• Contribute to and work within established design systems and product patterns
• Extend existing experiences while maintaining consistency across the platform
• Participate in feedback cycles, design reviews, and iterative product development
• Coordinate with project stakeholders and utilize project-management tools (ex. Jira) as needed to deliver agreed-upon work products within established workflows

Director of Partner Experience

UX/UI Design Contractor