Director of Partner Experience

inquirED

Director of Partner Experience at inquirED overseeing the Partner Experience team and ensuring successful curriculum adoption. Driving operational excellence across multiple products for lasting instructional impact.

Posted 7/28/2026full-timeRemote • 🇺🇸 United StatesLead💰 $136,950 - $166,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing partner experience teams, with a focus on operational efficiency, data-driven decision making, and cross-functional collaboration. Proven ability to enhance partner engagement and success through effective onboarding, training, and feedback processes.

Highest-signal resume keywords

Customer Success ManagementTeam LeadershipData AnalysisCross-Functional CollaborationOperational Efficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Partner Health MetricsOnboardingImplementation SupportPerformance CoachingProcess Improvement

Soft Skills

CollaborationProactive Problem SolvingCommunication

Tools & Technologies

Gainsight

Industry Keywords

K–12 EducationEdTechComplex SaleRelationship Management

About the role

Key responsibilities & impact

Manage the day-to-day work of the Partner Experience team, including workload, prioritization, coaching, and performance.
Run partner onboarding, training, and implementation support end-to-end, ensuring teachers and district leaders can effectively use the curriculum from day one.
Execute the engagement model GTM leadership sets for supporting partners across Inquiry Journeys, Inkwell, and Great First Eight, including how the team handles districts using more than one product at a time, and flag clearly, with data, when that model is straining under real volume.
Monitor partner health metrics day-to-day, using them to flag risks early and to surface opportunities for renewal, upsell, and expansion to leadership and Account Management.
Partner closely with Sales and Account Management to keep the handoff from the sales cycle into implementation and long-term engagement running smoothly.
Be the day-to-day connector between Partner Experience and Product, Marketing, and Sales, routing real partner feedback to the people who own roadmap, messaging, and GTMgo-to-market decisions.
Manage and prioritize operational workload across the team, including partner ops and PD logistics, and recommend where tooling, contractor support, or process changes could relieve capacity pressure.
Run partner feedback loops and processes that capture and share partner success stories to support renewal and advocacy.
Foster a proactive, collaborative team culture day-to-day, and bring partner-facing capacity and risk issues to GTM leadership before they become bigger problems.
Ensure teamwide effective use of systems, including Gainsight, to ensure cross-team transparency and data-driven decision making.
Work both virtually and in person, with periodic travel to partner districts, team retreats, and company events — averaging roughly one trip per month.

Requirements

What you’ll need

5+ years of experience in customer success, partner experience, or implementation leadership, ideally in K–12, edtech, or another complex-sale, relationship-driven environment.
2+ years directly managing a team, with a track record of coaching people into stronger performance.
Comfort operating across multiple products or workstreams at once; you can run a team well inside a structure that’s still being figured out, without needing it fully settled first.
Strong data instincts; you know how to build and read partner health metrics and use them to make decisions.
Excellent cross-functional collaborator; you build real partnerships with Sales, Product, and Marketing rather than just handing off documents.
High operational ownership; when you spot a capacity or process problem, you go fix it (staffing, tooling, workflow), not just flag it.
Experience working with districts and/or schools.
Willingness and ability to travel, averaging about once per month.

Benefits

Comp & perks

Health & 401K: Employee-covered health care and retirement match
Flexible PTO & Company Closures: Flexible PTO and 12+ observed days off.
Chances to Connect: Biannual company retreats and optional local meetups
Remote Opportunities: Most positions are remote, supporting work-from-home flexibility
Perks and Stipend: Technology package provided, plus a home office stipend
Learning and Development: Educational and development opportunities, monthly Brunch and Learns, and more!