Inogen

Support Specialist I

Inogen

part-time

Posted on:

Location Type: Remote

Location: Illinois • United States

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Salary

💰 $19 - $22 per hour

Job Level

Junior

About the role

  • Pick up and deliver respiratory equipment to patients in their homes or other specified locations such as hospitals or physician offices.
  • Assemble, set up, inspect, and test equipment, and instruct patients and caregivers on basic operation and maintenance, in accordance with state licensing limitations.
  • Gather customer information and fulfill customer needs, educate the customer where applicable to prevent the need for further contact and document interactions within their account.
  • Maintain the highest level of quality in customer care while always acting in a professional and courteous manner.
  • Complete paperwork relating to deliveries, pick-ups & testing.
  • May be required to work after-hours and on an on-call basis, including weekend and holiday coverage.
  • Facilitate credit card payments through company approved process.
  • Support Specialist II and III may also include conducting equipment set-up and conducting titration studies, respectively.

Requirements

  • High School diploma or equivalent, required.
  • 1 year experience of home medical equipment delivery, required; oxygen therapy or respiratory related, preferred.
  • Intermediate knowledge/proficiency in Microsoft Office, required.
  • State or National certification or licensure as one or more of the following required; Emergency Medical Technician (EMT), Advanced Medical Technician (AMT), Medical Assistant (MA), Certified Nursing Assistant (CNA), Nationally Registered Certified Medical Assistant (NRCNA), required for Level II Support Specialist.
  • 2 years’ experience in home medical equipment industry (oxygen therapy or respiratory), preferred for Level II Support Specialist.
  • Licensed or Registered Respiratory Therapist or Registered Nurse, required for Level III Support Specialist.
  • 3 years’ experience of clinical services, home medical equipment industry (oxygen therapy or respiratory), preferred for Level III Support Specialist.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
home medical equipment deliveryoxygen therapyrespiratory equipment assemblycustomer documentationequipment testingtitration studiesMicrosoft Office proficiency
Soft Skills
customer careprofessionalismcourtesycommunication
Certifications
Emergency Medical Technician (EMT)Advanced Medical Technician (AMT)Medical Assistant (MA)Certified Nursing Assistant (CNA)Nationally Registered Certified Medical Assistant (NRCNA)Licensed Respiratory TherapistRegistered Nurse