Customer Service Clerk – Assistant
innovIT AG
full-time
Posted on:
Location Type: Hybrid
Location: Seeheim-Jugenheim • Germany
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Salary
💰 €40,000 - €48,000 per year
About the role
- Organization and planning of routes and schedules for our field service technicians
- Supporting service technicians with administrative and organizational tasks
- Close collaboration with Sales, Purchasing and Warehouse to ensure smooth information flow
- Customer communication — by telephone and in writing
- Planning and coordinating internal processes and maintenance of relevant data in our systems
- General office organization and handling of day-to-day business
Requirements
- Commercial or technical vocational training or equivalent qualification
- Several years of experience in customer service required
- Strong organizational skills with a high degree of independence and reliability
- Excellent communication skills and enjoyment in dealing with customers and colleagues
- Good knowledge of MS Office (Word, Excel, Outlook)
- Excellent German language skills, spoken and written
- Basic technical understanding and an interest in learning new technical topics
Benefits
- A varied role at a modern IT company
- Committed team with flat hierarchies and short decision-making paths
- Secure position with development opportunities after the onboarding phase; high proportion of remote work possible
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceadministrative tasksorganizational tasksdata maintenancetechnical understandingMS OfficeWordExcelOutlook
Soft Skills
organizational skillsindependencereliabilitycommunication skillscustomer interactioncollaborationplanningcoordination
Certifications
commercial vocational trainingtechnical vocational training