innovIT AG

Manager

• You lead, develop, and support our team of service technicians and installers
• You oversee the creation of deployment schedules for our technicians and ensure that all service and installation assignments are completed on time and efficiently
• You handle incoming customer and supplier inquiries independently and ensure high customer satisfaction
• You maintain customer relationships and assist with de-escalation
• You work closely with various internal departments and optimize service and installation processes
• Regular communication with management regarding the status of operations is also part of your responsibilities

Service Delivery Manager

Customer Support

• Organize and schedule service routes for our field technicians
• Support service technicians with administrative and organizational tasks
• Work closely with Sales, Purchasing, and Warehouse to ensure a smooth information flow
• Customer communication – by phone and in writing
• Plan and coordinate internal processes and maintain relevant data in our systems
• General office organization and handling of day-to-day operations

Customer Service Administrator, Assistant

Engineer

• Holistic design of complex data center projects from initial concept through to implementation.
• Definition of project objectives and conducting detailed requirements assessments.
• Project management and specialist planning of electrical systems, in particular medium- and low-voltage switchgear, UPS systems, backup power generators (NEA) and transformers.
• Creation of wiring diagrams, circuit diagrams and technical drawings for electrical installations.
• Performing technical calculations such as short-circuit current and selectivity calculations, as well as lighting design.
• Developing sustainable solutions to optimize power supply and energy efficiency (Power Usage Effectiveness – PUE).
• Documentation and quality assurance according to project-specific requirements and current norms and standards (e.g., VDE, DIN).

Service Delivery Manager

Customer Service Administrator, Assistant

Electrical Engineer, Electrical Planner, Data Center Planning