Customer Service Administrator, Assistant
innovIT AG
full-time
Posted on:
Location Type: Hybrid
Location: Seeheim-Jugenheim • Germany
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Salary
💰 €40,000 - €48,000 per year
About the role
- Organize and schedule service routes for our field technicians
- Support service technicians with administrative and organizational tasks
- Work closely with Sales, Purchasing, and Warehouse to ensure a smooth information flow
- Customer communication – by phone and in writing
- Plan and coordinate internal processes and maintain relevant data in our systems
- General office organization and handling of day-to-day operations
Requirements
- Commercial or technical vocational training or equivalent qualification
- Several years of customer service experience required
- Strong organizational skills with a high degree of independence and reliability
- Excellent communication skills and enjoyment in dealing with customers and colleagues
- Good knowledge of MS Office (Word, Excel, Outlook)
- Excellent command of German, both written and spoken
- Basic technical understanding and a willingness to work into new technical topics
Benefits
- A varied role in a modern IT company
- Committed team with flat hierarchies and short decision-making paths
- Secure position with development opportunities after the onboarding period; high degree of remote work possible
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service experienceadministrative tasksorganizational tasksdata maintenancetechnical understanding
Soft Skills
organizational skillsindependencereliabilitycommunication skillscustomer interaction
Certifications
commercial vocational trainingtechnical vocational training