Service Delivery Manager
innovIT AG
full-time
Posted on:
Location Type: Hybrid
Location: Seeheim-Jugenheim • Germany
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Salary
💰 €60,000 - €70,000 per year
About the role
- You lead, develop, and support our team of service technicians and installers
- You oversee the creation of deployment schedules for our technicians and ensure that all service and installation assignments are completed on time and efficiently
- You handle incoming customer and supplier inquiries independently and ensure high customer satisfaction
- You maintain customer relationships and assist with de-escalation
- You work closely with various internal departments and optimize service and installation processes
- Regular communication with management regarding the status of operations is also part of your responsibilities
Requirements
- Several years of experience in service and maintenance and/or service coordination
- You are a team player, work independently, and are willing to take responsibility for your work
- Strong customer focus and commitment to service
- Confident demeanor, assertiveness, organizational talent, and strong communication skills
- Fluent German, both spoken and written
Benefits
- A varied role in a modern IT company
- Committed team with flat hierarchies and short decision-making paths
- Secure workplace with development opportunities
- Attractive compensation and flexible working hours
- 30 days of vacation
- After onboarding, a high proportion of remote work is possible with occasional on-site days at the office.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
team playerindependent workresponsibilitycustomer focuscommitment to serviceconfident demeanorassertivenessorganizational talentstrong communication skills