Innovior

Manager

• Overall accountability for Service Delivery across the Innovior(AU/NZ/PH/IN)
• Continually driving improvements in efficiency, productivity, and quality of service delivery
• Overall accountability for Service Management framework and processes across Innovior
• Ownership of change management
• Conduct, analyse and document post-implementation reviews, build key learnings into future change management plans
• Owning Innovior Major Incident Management (MIM) processes for critical incidents, including coordination across support teams and stakeholders
• Actively participating in and drive compliance with PCI, IRAP and ISO27001 framework and compliance
• Building and maintaining the brand of the Innovior IT team within the Probe Group through communication and advertising of team achievements
• Delivering service level management reporting to meet business, operational and strategic management needs
• Ensuring relevant IT operational standards, processes and procedures are documented, updated and complied with
• Coordinating responses to Account Executives relating to RFIs/RFPs etc where IT input is essential
• Liaise with Key Stakeholders within both Operational team and support team to ensure complete delivery of improvements
• Ensure all Probe Group policies, including Business Management System and Security policies and procedures are adhered to.
• Ensure Work Health and Safety policies and procedures are adhered to.
• Ensure you, and employees within your area of responsibility, take care at all times to work in a safe manner and report workplace hazards.

IT Service Delivery Manager

Salesforce Developer

• Salesforce Technical Lead - Project Technical Lead

IT Service Delivery Manager

Salesforce Technical Lead – Project Technical Lead