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Analyst – Managed Services, Intelligent Automation
InnoviorAnalyst supporting automation-driven services in the Managed Services team at Innovior consultancy. Engaging with clients and managing service tickets while developing technical skills in a collaborative environment.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in RPA development with hands-on experience in UiPath and Microsoft Power Platform, alongside proficiency in IT service management tools like ServiceNow. Strong communication skills and the ability to manage client relationships and multiple priorities in a dynamic environment are essential.
Highest-signal resume keywords
RPA DevelopmentUiPathMicrosoft Power PlatformServiceNowClient-Facing Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
RPA DevelopmentUiPathMicrosoft Power PlatformIT Service ManagementReport Preparation
Soft Skills
Clear CommunicationRelationship BuildingTeam CollaborationPrioritization
Tools & Technologies
ServiceNow
Tech Stack
Tools & technologiesITSMRPAServiceNow
About the role
Key responsibilities & impact- Monitor, assess, and respond to client tickets in ServiceNow
- Communicate clear and accurate updates through email and ticketing systems
- Build strong relationships with client stakeholders
- Prepare reports on ticket volumes and service trends
- Work closely with senior consultants to resolve complex issues
- Share knowledge and contribute to a collaborative team environment
Requirements
What you’ll need- 1-2 years of RPA development experience
- Hands-on exposure to UiPath, Microsoft Power Platform, or similar technologies
- Basic understanding of IT service management tools, ideally ServiceNow
- Confidence in client-facing situations and clear communication
- Strong written and verbal communication skills
- Ability to manage multiple priorities in a dynamic, client-focused environment
Benefits
Comp & perks- Collaborative team atmosphere
- Professional training and development opportunities
- Opportunities to learn and grow
- Meaningful career development