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Analyst – Managed Services, Intelligent Automation
InnoviorAnalyst supporting automation-driven services in the Managed Services team at Innovior consultancy. Engaging with clients and managing service tickets while developing technical skills in a collaborative environment.
Tech Stack
Tools & technologiesITSMRPAServiceNow
About the role
Key responsibilities & impact- Monitor, assess, and respond to client tickets in ServiceNow
- Communicate clear and accurate updates through email and ticketing systems
- Build strong relationships with client stakeholders
- Prepare reports on ticket volumes and service trends
- Work closely with senior consultants to resolve complex issues
- Share knowledge and contribute to a collaborative team environment
Requirements
What you’ll need- 1-2 years of RPA development experience
- Hands-on exposure to UiPath, Microsoft Power Platform, or similar technologies
- Basic understanding of IT service management tools, ideally ServiceNow
- Confidence in client-facing situations and clear communication
- Strong written and verbal communication skills
- Ability to manage multiple priorities in a dynamic, client-focused environment
Benefits
Comp & perks- Collaborative team atmosphere
- Professional training and development opportunities
- Opportunities to learn and grow
- Meaningful career development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
RPA DevelopmentUiPathMicrosoft Power PlatformIT Service ManagementReport Preparation
Soft Skills
Clear CommunicationRelationship BuildingTeam CollaborationPrioritization