Innovation Federal Credit Union

Analyst

• Provide tier 3 incident, problem, and event management by investigating issues reported by staff or escalated by the Service Desk, ensuring all issues and resolutions are documented.
• Plan and configure Microsoft Azure infrastructure and resources.
• Manage and configure Azure Virtual Desktop.
• Manage and configure Azure Networks.
• Ensure best practices are implemented in a heavily regulated environment.
• Ensure staff are proactively informed of system issues and provide timely updates until services are restored.
• Support and assist employees in the use of technology to enhance productivity, knowledge, and confidence.
• Perform technical management and maintenance of server, network, and IT infrastructure services.
• Analyze system, server, and network requirements and recommend improvements to optimize performance and reliability.
• Lead or support projects related to the design, implementation, or enhancement of IT services and infrastructure.
• Maintain and monitor server, endpoint security, and vulnerability management processes to ensure compliance and timely resolution of risks.
• Develop, document, and test IT business continuity and disaster recovery plans.
• Procure and manage hardware, software, and licensing while adhering to organizational policies.
• Collaborate across departments to support business needs and improve overall technology adoption and performance.

System Analyst