Consultant, Custody Client Service Operations
Northern Trust
Client Services Manager – Maintenance
INNOVATE
full-time
Posted on:
Location: 🇮🇪 Ireland
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage the operation and maintenance of key building systems, including HVAC, electrical, plumbing, medical gas, and other engineering infrastructure.
- Build and sustain strong client relationships, acting as the primary point of contact for service delivery and performance.
- Lead planned and reactive maintenance works, manage asset registers, raise purchase orders, and ensure compliance with contract agreements.
- Monitor performance against service level agreements (SLAs), ensuring high standards of safety, efficiency, and quality are consistently achieved.
- Attend site visits and client meetings to review performance, address issues, and ensure smooth operations.
- Manage procurement processes, tendering, and sourcing while identifying opportunities to add commercial value within accounts.
- Provide guidance and support to in-house teams while managing external contractors, ensuring compliance with safety, insurance, and tax requirements.
- Maintain records, documentation, and reports to ISO9001:2015 standards with a focus on regulatory compliance and health & safety.
Requirements
- Minimum 5 years experience in a similar role within facilities management, building services, or maintenance.
- Strong technical background across mechanical, electrical, and building services systems.
- Proven track record in managing contracts, projects, and multi-disciplinary teams.
- Proficiency in Microsoft Office and maintenance management systems.
- Excellent problem-solving, communication, and negotiation skills with strong client-facing experience.
- Deep understanding of safety and compliance standards, including ISO9001:2015.
- Full clean driving licence.
