Manager, Risk Adjustment Analytics
Capital Blue Cross
PythonSQL
Client Service Manager, Retail
CPM International
full-time
Posted on:
Origin: • 🇮🇪 Ireland
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Exceed client expectations by adding value beyond agreed KPIs and develop services provided to them
- Deliver planned budget spend and achieve agreed profit levels for CPM
- Maintain and develop client relationships, including regular meetings to review financial and KPI performance
- Validate and interpret client reports and results; provide executive summaries and recommendations
- Identify business development opportunities and assist Client Service Director to prepare and present profitable strategic proposals
- Monitor and control budgets; assist in preparation and negotiation of operating budgets
- Complete face-to-face client budget reconciliation meetings within six weeks of period end
- Ensure operational departments are fully briefed to deliver required services
- Stay up to date on client businesses, objectives and marketplace to propose proactive operational solutions
- Maintain understanding of CPM’s services, competition and marketplace to advise client business needs
- Provide executive summaries to accompany all client monthly reports
- Assist Senior Manager on client and team-related issues
- Recruit, train, motivate and develop direct reports; ensure effective field operations
- Maintain and develop systems to measure achievement of objectives, including field accompaniment and auditing
- Encourage coaching, learning and development within the team
- Conduct annual and mid-year appraisals for field teams
- Continuously review client business to identify and secure additional revenue streams
- Demonstrate understanding of all CPM business units to capitalize on opportunities
- Prepare and conduct formal annual client reviews with innovative developmental recommendations
- Generate new ideas and ways of working and strive for highest standards of customer performance
Requirements
- Educated to Degree Level or Equivalent
- Management experience in a similar sales or service environment
- Excellent client management skills
- Good Financial acumen with the ability to prepare and control budgets
- Previous experience in motivating teams and developing work relationships
- Good report writing ability
- Ability to manage delivery against tasks of varying complexity from the planning phase, through identification of critical path analysis, milestone measurement to final implementation and evaluation
- Ability to present across all media to a high standard
- Strategic and commercial awareness
