Client Services Representative

• Exceed client expectations by adding value beyond agreed KPIs and develop services provided to them
• Deliver planned budget spend and achieve agreed profit levels for CPM
• Maintain and develop client relationships, including regular meetings to review financial and KPI performance
• Validate and interpret client reports and results; provide executive summaries and recommendations
• Identify business development opportunities and assist Client Service Director to prepare and present profitable strategic proposals
• Monitor and control budgets; assist in preparation and negotiation of operating budgets
• Complete face-to-face client budget reconciliation meetings within six weeks of period end
• Ensure operational departments are fully briefed to deliver required services
• Stay up to date on client businesses, objectives and marketplace to propose proactive operational solutions
• Maintain understanding of CPM’s services, competition and marketplace to advise client business needs
• Provide executive summaries to accompany all client monthly reports
• Assist Senior Manager on client and team-related issues
• Recruit, train, motivate and develop direct reports; ensure effective field operations
• Maintain and develop systems to measure achievement of objectives, including field accompaniment and auditing
• Encourage coaching, learning and development within the team
• Conduct annual and mid-year appraisals for field teams
• Continuously review client business to identify and secure additional revenue streams
• Demonstrate understanding of all CPM business units to capitalize on opportunities
• Prepare and conduct formal annual client reviews with innovative developmental recommendations
• Generate new ideas and ways of working and strive for highest standards of customer performance

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