INNOVATE

Client Services Representative

• Manage the operation and maintenance of key building systems, including HVAC, electrical, plumbing, medical gas, and other engineering infrastructure.
• Build and sustain strong client relationships, acting as the primary point of contact for service delivery and performance.
• Lead planned and reactive maintenance works, manage asset registers, raise purchase orders, and ensure compliance with contract agreements.
• Monitor performance against service level agreements (SLAs), ensuring high standards of safety, efficiency, and quality are consistently achieved.
• Attend site visits and client meetings to review performance, address issues, and ensure smooth operations.
• Manage procurement processes, tendering, and sourcing while identifying opportunities to add commercial value within accounts.
• Provide guidance and support to in-house teams while managing external contractors, ensuring compliance with safety, insurance, and tax requirements.
• Maintain records, documentation, and reports to ISO9001:2015 standards with a focus on regulatory compliance and health & safety.

Client Services Manager – Maintenance