Innovasea

Customer Success Associate

Innovasea

full-time

Posted on:

Location Type: Hybrid

Location: CorinthGreece

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About the role

  • Identify and reduce customers' pain points
  • Train customers on farm management software capabilities
  • User pattern analysis and tracking user engagement
  • Inform users of software improvements
  • Identify opportunities for other Innovasea aquaculture solutions
  • Collaborate with global sales team
  • Manage platform subscription renewals
  • Generate and track all service-related issues
  • Support and manage customer trials
  • Customer follow-up post installation
  • Quality assurance for outgoing orders
  • Data analytics and customer reports

Requirements

  • Bachelor’s degree in Aquaculture, Marine Science, or a related field
  • Experience supporting Service as a Software (SaaS) platform customers
  • Ability to create and deliver presentations tailored to the audience needs
  • Good writing, communication, negotiation, organizational and interpersonal skills
  • Fluency in English, both spoken and written
  • Ability to work in Greece
  • Proficient with Microsoft Office
  • Dedicated team player
  • Knowledge of aquaculture farm management software
  • Experience within the aquaculture industry
  • Proven experience working with SQL, database tools, and business intelligence tools (e.g. Yellowfin)
  • Familiarity with CRM practices
  • The ability to master several languages, especially Spanish, Portuguese, French, or Turkish, is considered a significant advantage.
Benefits
  • Hybrid work model 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

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Hard Skills & Tools
SaaSSQLdatabase toolsbusiness intelligence toolsdata analyticsaquaculture farm management software
Soft Skills
communicationnegotiationorganizationalinterpersonalpresentation skillsteam player