Innovasea

Customer Success Manager

• Identify and reduce customers' pain points
• Train customers on farm management software capabilities
• User pattern analysis and tracking user engagement
• Inform users of software improvements
• Identify opportunities for other Innovasea aquaculture solutions
• Collaborate with global sales team
• Manage platform subscription renewals
• Generate and track all service-related issues
• Support and manage customer trials
• Customer follow-up post installation
• Quality assurance for outgoing orders
• Data analytics and customer reports

Customer Success Associate

Account Executive

• Identify and evaluate potential markets and sales opportunities
• Develop and execute against an annual sales budget, providing monthly updates to sales leadership to track progress
• Initiating and follow - up on leads to drive new business
• Respond promptly to customer inquiries via phone, email, and other channels
• Use a consultative approach to determine customer requirements and recommend solutions
• Capture detailed customer needs and specifications for accurate solution alignment
• Serve as the primary liaison between customers and internal teams during order processing
• Conduct follow-up to assess customer satisfaction and gather feedback
• Document customer suggestions and share insights with the Product Management team
• Attend industry conferences and conduct on-site customer visits as needed

Sales Consultant – Aquaculture

Business Development Rep

• Identify and develop new business opportunities in hydropower, tidal energy, and environmental monitoring.
• Build strong relationships with utilities, regulators, and research institutions.
• Drive go-to-market strategies, pricing models, and partnership initiatives.
• Lead proposal development for RFPs, grants, and strategic collaborations.
• Represent Innovasea at industry events and regulatory forums.

Business Development Executive – HydroAI

Accounts Payable

• Match purchase orders and receiving documents with supplier invoices while communicating discrepancies in a timely manner
• Ensure invoices have been approved by appropriate personnel
• Process invoices in TrailD / SYSPRO while following up on discrepancies
• Process employee expense claims in Emburse / SYSPRO
• Maintain digital filing system of financial records for efficient retrieval
• Support the reconciliation of supplier deposits
• Field supplier inquiries
• Credit card reconciliation
• Support internal cost tracking
• Assist with preparing weekly forecast of cash disbursement requirements
• Support the distribution of customer invoices as needed
• Support collection efforts as needed
• General ledger account reconciliation
• Support departmental requests for financial information
• Assisting with annual audit
• Special projects as required

Customer Success Associate

Sales Consultant – Aquaculture

Business Development Executive – HydroAI

Accounts Payable/Receivables Associate