Policy and Shopper Communications Manager
Instacart
Job Level
Mid-LevelSenior
About the role
- Ensure districts receive outstanding logistical and technical support, creating a seamless experience with our platforms and services.
- Support districts directly by addressing issues and questions efficiently, coordinating with Operations, Supply Chain, Tech, and Account Management teams in the US to deliver timely solutions.
- Ensure smooth onboarding of districts, helping them set up and adapt to our digital platforms.
- Foster strong client relationships by being proactive, responsive, and empathetic in every interaction.
- Collaborate closely with Account Management in the US to align customer needs and strengthen long-term partnerships.
- Contribute to building scalable post-sale processes to support growth across the Americas.
- Participate in shaping efficient post-sale processes and driving client satisfaction from day one.
Requirements
- Excellent Spanish/English communication skills, both spoken and written, with confidence to lead meetings and calls with US clients.
- Strong desire to learn and grow in a dynamic, fast-paced environment.
- Ability to multitask and stay organized, while being willing to dive into details when needed.
- Strong interpersonal skills and a client-focused mindset.
- An analytical, problem-solving approach, with creativity to find efficient solutions.
- (Nice to have) Experience in customer support or other client-facing roles.
- (Nice to have) Passionate about supply chain management and educational technology.
- (Nice to have) Enjoy optimizing processes and tackling complex challenges.
