Innovaccer

Pharmacy Account Manager

Innovaccer

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Participate in PQS business and new product development in the pharmacy sector.
  • Example: EQUIPP Copilot launch, GTM readiness and adoption.
  • Manage the services delivered to assigned pharmacy clients including monthly reporting efforts, access to EQUIPP and any network processes.
  • Oversee development and execution of contracts for assigned pharmacy clients and their various support networks
  • Establish service levels for assigned pharmacy clients and improve engagement/embeddedness with EQUIPP performance information.
  • Develop and enrich communications with other team members that will be shared with pharmacy team, including “PQS Monthly Notes” and the “EQUIPP Refresh Notice”.
  • Contribute to Weekly Client Services calls for both internal and external stakeholders
  • Create and support a process of goal setting for individual accounts and overall goals and targets to reach those goals on an annual basis.
  • Including facilitating the process of any new work or development items identified and being the customer’s champion for the work from inception to deployment.
  • Responsible for client relationship management with a select group of pharmacy clients.
  • Build and maintain positive relationships with select pharmacy clients.
  • Improve and expand user engagement and experience with EQUIPP performance data.
  • May include travel to corporate headquarters for select clients.
  • Develop tailored approaches to manage relationships based on client needs.
  • Provide client specific guidance on adoption of quality improvement processes that can impact performance measurement scores.
  • Provide training and resources for clients as it relates to medication-related quality measures and specifically, use of EQuIPP
  • Attend Conferences and trade shows where community pharmacists are the primary audience
  • Improve utilization of EQUIPP Support through current support service desk, covering PQS contract-related questions from pharmacies or general support questions from select pharmacy clients.
  • Work collaboratively with all PQS staff as well as its parent companies to ensure that PQS’s mission and plans are carried out successfully
  • Travel- Approximately 30% of the time will be spent out of the office

Requirements

  • A Bachelor’s degree
  • Solid understanding of pharmacy marketplace
  • Solid understanding of quality measurement for medication use and management
  • Medicare Stars, HEDIS and/or pharmacy clinical services.
  • Excellent communication skills and the ability to build/maintain customer relationship.
  • Excellent work ethic, including the ability to achieve with minimal supervision.
  • Ability to observe high levels of business protocol and to maintain confidentiality.
  • Must be able to work under pressure and meet sensitive timelines.
  • Understanding of quality measurement system.
Benefits
  • Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance.
  • Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments.
  • Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed.
  • Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
quality measurementmedication managementclient relationship managementgoal settingperformance measurementquality improvement processesEQUIPP
Soft skills
communication skillscustomer relationship buildingwork ethicability to work under pressureconfidentialityteam collaboration
Certifications
Bachelor's degree