Associate Test Engineer
Navy Federal Credit Union
Job Level
Mid-LevelSenior
About the role
- Own the end-to-end delivery of projects and ensure customer satisfaction
- Supervise and drive performance across data annotation/labeling, localization, and human-in-the-loop workstreams
- Work cross-functionally with Program Managers, training & quality managers, and language specialists to deliver high quality data services
- Manage overall performance and governance of Statements of Work and Service Level Agreements
- Identify and resolve service delivery issues and implement preventive measures
- Support deployment of infrastructure (technology, financial, human resources, security, facilities, communications) necessary to perform services
- Install service delivery processes and service level reporting mechanisms
- Provide people management, mentorship, and career development to managers and agents/raters
- Drive continuous improvement, productivity gains, and process improvements
- Flag and escalate business risks and support project delivery goals
- Monitor, report and conduct root cause analyses and business reviews
- Manage resource sourcing, scheduling, prioritization and tasking
- Oversee new hire deployment and training program management
- Explore automation/augmentation of workflows using AI and collaborate with customers and engineers
Requirements
- Dynamic leader with experience and passion for managing large diverse teams of experts across multiple sites in a fast-paced environment
- Strategic thinker with strong analytical and problem-solving skills
- 3-5+ years of experience in operations and people management experience, including managing leaders
- Proven ability to manage multiple projects concurrently through to successful implementation in an operational environment
- Exceptional candidate with Bachelor’s degree or equivalent required experience
- Certification on Project Management or Six Sigma a plus
- Excellent writing and verbal communication skills (in English), experience working across languages and cultures
- Proficiency in project management software and tools (e.g., Microsoft Project, JIRA, Asana)
- Strong analytical and problem-solving abilities
- Experience working in a collaborative and cross-functional team environment
- Adaptable and energized by a fast-paced environment
- Ability to navigate ambiguity with grace
- Adaptability to thrive in a dynamic environment, with the agility to adjust to evolving guidelines, shifting prioritization and changing customer requirements
