Telehealth Counselor
ComPsych
Director of Intake and Case Evaluation
Innocence Project
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteSalary
💰 $178,500 - $210,000 per year
Job Level
Lead
About the role
- Ensure smooth operation of the Intake Department; revise and update processes to improve efficiencies while maintaining quality
- Address accumulation of cases and expand evaluation to a broader range of claims of innocence
- Provide overall direction and management of the Intake department and supervise a cross-functional team of analytical, legal, administrative, and strategic staff
- Develop department strategy and annual goals; set annual departmental goals and manage the department’s annual budget
- Produce reports and analyses of progress toward goals and expand use of data to track case processing and outcomes
- General oversight of pro bono partner law firms in collaboration with the Intake Supervisor of Law Firm Partnerships
- Devise new tools, protocols, partnerships and strategies to improve evaluation efficiency
- Critically review current evaluation processes, protocols, and tools and implement technology improvements
- Oversee a multi-stage intake process from initial inquiry to full evaluation and presentation to Post-conviction Litigation
- Establish and operationalize quality review systems to ensure timely, high-quality evaluations
- Collaborate with Innocence Network organizations on case transfers and information sharing
- Hire, train, support, motivate and evaluate staff to implement the evaluation process and maintain quality and efficiency
- Report to the Chief Program Officer and work closely with the Director of Post-Conviction Litigation
- Work approximately 40 hours per week in a hybrid in-office model (three days in-office, including Wednesday anchor day)
Requirements
- Must have at least 15 years of professional work experience
- Must have at least five (5) years of experience analyzing, researching, investigating, and/or practicing criminal law
- Must have at least five (5) years of experience managing a team of direct reports
- Experience overseeing a major departmental or organization-wide process in a fast-paced, high-volume environment that included collaborating with an external partner
- Master’s Degree or other specialized degree required, J.D. preferred
- Experience analyzing and utilizing data to make evidence-based decisions to enhance processes and improve the performance of a team
- Project management experience or certification and/or certified in an equivalent change management framework
- Must be legally authorized to work in the U.S.
- High fluency in information management and case management software programs
- Excellent oral and written communication skills
- Strong logical reasoning, organizational and planning skills
- Demonstrated commitment to public interest and social justice
- Commitment to values of accountability, collaboration, empathy, equity, person-centeredness, quality focus, and self-awareness
