INNERGY

Technical Account Manager

INNERGY

full-time

Posted on:

Location Type: Remote

Location: Canada

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Tech Stack

ERP

About the role

  • Act as the primary technical point of contact for a portfolio of assigned customers.
  • Build trusted relationships with customer technical stakeholders, administrators, and power users.
  • Develop a deep understanding of customer environments, workflows, and success criteria.
  • Guide customers on best practices for configuring and using the platform to meet their business needs.
  • Proactively identify adoption gaps, technical risks, and opportunities for optimization.
  • Support onboarding efforts by ensuring customers are technically enabled and set up for success.
  • Partner closely with Support and Engineering to own technical escalations and drive timely resolution.
  • Advocate for customers internally, ensuring issues are prioritized appropriately and communicated clearly.
  • Track recurring issues and trends, providing feedback to Product and Engineering teams.
  • Work closely with Customer Success Managers, Support, Product, Engineering, and Sales to deliver a cohesive customer experience.
  • Support renewals and expansion conversations by providing technical insight and risk assessment.
  • Contribute to internal documentation, playbooks, and enablement materials.
  • Monitor customer health from a technical lens, including usage patterns, system performance, and support trends.
  • Maintain clear documentation of customer configurations, risks, and action plans.
  • Identify opportunities to improve processes, tooling, and self-service resources.

Requirements

  • 3–7+ years of experience in a Technical Account Manager, Solutions Engineer, Support Engineer, or similar customer-facing technical role.
  • Strong understanding of SaaS platforms, system integrations, and complex technical workflows.
  • Experience working with ERP, manufacturing, CAD/CAM, or complex enterprise software is a strong plus.
  • Comfortable troubleshooting technical issues and partnering with Engineering teams.
  • Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
  • Proven ability to manage multiple customers and priorities in a fast-paced environment.
  • Collaborative, proactive, and customer-first mindset.
  • Professional fluency in French (written and spoken).
Benefits
  • Opportunity to play a critical role in customer outcomes and long-term success.
  • High-impact, visible role partnering closely with Product, Engineering, and Customer Success.
  • Ability to work on complex, meaningful technical challenges.
  • Collaborative culture that values ownership, curiosity, and continuous improvement.
  • Opportunity to grow your career in a scaling, PE-backed SaaS organization.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS platformssystem integrationstechnical workflowstroubleshootingERPmanufacturing softwareCAD/CAMcustomer configurationstechnical escalationsrisk assessment
Soft Skills
communication skillscollaborative mindsetproactive mindsetcustomer-first mindsetrelationship buildingproblem-solvingdocumentation skillsorganizational skillsability to manage multiple prioritiesability to explain technical concepts