Customer Support

• Prioritise and process customer enquiries submitted by telephone, email, live chat or instant message
• Review vehicle condition reports
• Communicate vehicle collection charges and negotiate to avoid escalated disputes
• Understand and operate within the framework of the BVRLA guidelines
• Support customers with vehicle issues such as breakdowns or accidents
• Investigate and resolve customer queries quickly and patiently
• Maintain thorough and accurate customer record-keeping at all times
• Liaise with retailers within the JLR network, insurance companies and repair shops
• Work as part of the broader Sales and Member Services team to provide proactive customer support
• Contribute to a scaling business and work independently

Customer Service Representative, Vehicle Support

Customer Support

Senior Manager – Customer Services Major Initiatives

Senior Manager, Customer Services Model Office

Head of Customer Service Excellence – Operational Optimisation

Customer Support