AI Product Engineer
Crux
ReactSQLTypeScript
Customer Service Representative, Vehicle Support
InMotion Ventures
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
React
About the role
- Prioritise and process customer enquiries submitted by telephone, email, live chat or instant message
- Review vehicle condition reports
- Communicate vehicle collection charges and negotiate to avoid escalated disputes
- Understand and operate within the framework of the BVRLA guidelines
- Support customers with vehicle issues such as breakdowns or accidents
- Investigate and resolve customer queries quickly and patiently
- Maintain thorough and accurate customer record-keeping at all times
- Liaise with retailers within the JLR network, insurance companies and repair shops
- Work as part of the broader Sales and Member Services team to provide proactive customer support
- Contribute to a scaling business and work independently
Requirements
- Ability to engage with customers and provide great service
- Great work ethic and ability to work independently
- Proven experience in providing direct telephone and online customer services
- Ability to review vehicle condition reports and discuss with customers
- Occasional travel to central London (Old Street) offices
- Excellent written and verbal communication skills (fluent in English)
- Friendly, patient and able to work in a fast-paced environment
- Determination, diplomacy, and excellent interpersonal skills
- Customer Service experience
- Awareness of vehicle inspection/appraisal process and BVRLA fair wear and tear standards (ideal)
- Negotiation and influencing skills
- Strong IT skills
- Extreme attention to detail and accurate record-keeping
- Excellent time management skills and ability to work to deadlines
- Ability to prioritise workload based on customer requirements
- Ability to react quickly and efficiently to internal and external issues
- Critical thinker and use initiative to solve problems
- Experience in the automotive industry is strongly desirable but not mandatory
