Responsible for servicing and supporting Inmar's healthcare clients.
Provide Level 1 client support (Phone/Email); escalate technical issues as needed.
Facilitate Health Checks (business reviews) annually with clients.
Document all client engagements in Salesforce CRM.
Facilitate the onboarding process of new clients within 90 days.
Configure TraySafe mobile and kiosk devices.
Provide remote webinar and on-site trainings for end users, technicians, and admins.
Troubleshoot Linux/Ubuntu-based TraySafe kiosks and servers.
Perform UAT testing for software releases and hardware rollouts.
Run and schedule reports and maintain accurate technical records for system configurations.

Requirements

Associate’s degree (Bachelor’s preferred) OR equivalent combination of training/experience.
3–5 years of work experience in hospital pharmacy, SaaS technical support, or healthcare IT.
Linux/Ubuntu administration experience (config files, terminal commands, docker management).
Proficiency in network troubleshooting (static/DHCP, DNS, SSL certificates, VLANs).
Experience with Zebra printers, CUPS, and healthcare device integration.
Intermediate-level proficiency with Microsoft Office, Google Suite, Adobe.
Familiarity with Salesforce CRM.
Ability to translate technical concepts into non-technical language for clients.

Benefits

Medical, Dental, and Vision insurance
Basic and Supplemental Life Insurance options
401(k) retirement plans with company match
Health Spending Accounts (HSA/FSA)
Flexible time off and 11 paid holidays
Family-building benefits, including Maternity, Adoption, and Parental Leave
Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
Wellness and Mental Health counseling services
Concierge and work/life support resources
Adoption Assistance Reimbursement
Perks and discount programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Linux administrationUbuntunetwork troubleshootingstatic IPDHCPDNSSSL certificatesVLANsUAT testinghealthcare device integration

Soft Skills

client supportcommunicationtrainingproblem-solvingdocumentationtechnical translationfacilitationorganizationescalationreporting

Certifications

Associate’s degreeBachelor’s degree (preferred)