InLogic

Tech Support Specialist, Website & Platform Support

InLogic

part-time

Posted on:

Location Type: Remote

Location: South Africa

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Salary

💰 £40 - £50 per hour

Tech Stack

WordPress

About the role

  • Diagnose and resolve website issues (errors, bugs, performance issues)
  • Identify root causes of technical problems across WordPress sites
  • Fix broken functionality such as forms, links, plugins, or scripts
  • Manage plugin updates and resolve compatibility issues
  • Troubleshoot conflicts between themes, plugins, or custom code
  • Ensure website stability after updates or changes
  • Test and repair contact forms, lead capture forms, and submission flows
  • Support integrations with CRM systems, email tools, or tracking platforms
  • Ensure data is correctly captured and transmitted
  • Address loading speed issues and basic performance problems
  • Monitor for errors or downtime indicators
  • Respond to assigned technical tickets/tasks
  • Investigate issues reported by internal teams or clients
  • Provide clear resolution within agreed turnaround times
  • Work alongside website editors, developers, and marketing teams
  • Escalate complex issues when necessary
  • Provide feedback on recurring technical problems

Requirements

  • Strong experience troubleshooting WordPress websites
  • Understanding of how plugins, themes, and CMS systems interact
  • Basic knowledge of HTML, CSS, and website architecture
  • Experience diagnosing and resolving technical website issues
  • Familiarity with forms, APIs, and third-party integrations (advantageous)
  • Strong problem-solving and analytical skills
  • Ability to work independently and resolve issues with minimal guidance
  • Attention to detail and methodical approach to debugging
Benefits
  • Remote working 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

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Hard Skills & Tools
WordPressHTMLCSStroubleshootingdebuggingAPIthird-party integrationswebsite architectureperformance optimizationplugin management
Soft Skills
problem-solvinganalytical skillsattention to detailindependencemethodical approachcommunicationcollaborationtime managementadaptabilityescalation