Customer Service – Catering
Inktel Marketing
contract
Posted on:
Location Type: Remote
Location: Florida • United States
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Job Level
About the role
- Communicate with customers in a proactive and professional manner across multiple communication channels
- Identify root cause of inquiries by asking probing questions to determine the best solution
- Receive and respond to inbound customer inquiries via phone, email, and text
- Guide callers through troubleshooting, navigating the client's menus
- Maintain required product knowledge to deliver best in class service
Requirements
- Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar
- Ability to multitask by reading, typing, and navigating through applications while speaking with customers
- 1+ yrs of experience & familiarity in the food ordering
- Must be able to communicate effectively with customers, management, and co-worker
Benefits
- Voted “Best Place to Work in FL”* by the Sun Sentinel!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
interpersonal skillsverbal skillscommunication skillsmultitaskingproblem-solvingcustomer serviceactive listening