inKind

Account Executive

• Source, qualify, and close new inKind restaurant partners to meet or exceed monthly sales quotas
• Maintain a consistent level of activity in order to keep a full pipeline including reviewing old leads and lost opportunities for potential re-engagement
• Act as a trusted partner and subject matter expert to prospects and customers
• Work closely with the Onboarding Team to ensure smooth launches for new restaurant partners
• Work cross-functionally with Marketing and demand generation in order to continuously refine our acquisition approach
• Build and maintain strong relationships with existing and potential partners in order to secure future leads and referrals
• Accurately track and update deals and communications in Salesforce in real time

Support Engineer

• Provide email and occasional phone support (outbound) to guests and merchant partners via our ticketing system on the Zendesk ticketing platform
• Complete 70 tickets/day with a one-touch ticket percentage of 80% or higher and a CSat score of 90% or higher
• Maintain close contact and open communications with restaurant owners and guests until an issue has been resolved
• Provide white glove support to our VIP guest cohort including booking reservations and offering priority support via a text line
• Escalate complex issues to Tier 3 and Management appropriately
• Communicate complex technical issues to our end users and development team and follow up with the team and end users according to our policies
• Conduct technical support in line with documented procedures
• Provide your direct manager with regular updates on common problems encountered and identify possible longer-term solutions/improvements to reduce future problems
• Use communication channels to inform the team of important issues and information which will help improve team performance

Tier 2 Support Technician

Salesforce Administrator

• Own a portfolio of complex B2B restaurant partner accounts, with responsibility for recovery strategy, execution, and outcomes
• Lead direct negotiations with restaurant owners, operators, and hospitality groups regarding delinquent balances and contractual obligations
• Structure and negotiate payment plans, restructures, and settlements that balance risk mitigation with long-term partner viability
• Review contracts, payment terms, and partner performance to identify early warning signals and escalation triggers
• Coordinate with Legal on enforcement actions, including the filing and maintenance of UCC-1 financing statements, defaults, and other remedies
• Partner closely with Legal and Finance to align recovery actions with regulatory, contractual, and business priorities
• Design and refine scalable, B2B-appropriate recovery strategies, workflows, and escalation paths
• Leverage data, CRM, and financial systems to track account health, recovery progress, and portfolio risk
• Provide clear, actionable insights to leadership on trends in delinquency, exposure, recovery performance, and partner behavior
• Influence upstream improvements in underwriting, partner onboarding, and payment structures based on recovery learnings
• Act as the subject-matter expert for B2B recovery across Legal, Finance, and Partner Success
• Set standards for tone, professionalism, and partner engagement during recovery interactions
• Support Partner Success teams on difficult conversations without owning day-to-day customer management

Salesforce System Administrator

Platform Engineer

• Own and evolve our AWS infrastructure across compute, networking, storage, and managed services
• Design and maintain infrastructure that supports high availability, predictable performance, and financial correctness
• Lead platform-level architectural decisions, including service migrations and runtime changes (e.g., Redis → Valkey, EKS → ECS/Fargate)
• Ensure infrastructure choices align with reliability, cost, and operational simplicity—not just trend adoption
• Design and maintain deployment pipelines that are safe, repeatable, and observable
• Own system reliability through capacity planning, failure modeling, and controlled change management
• Lead incident response and root-cause analysis for infrastructure-level failures
• Participate in on-call rotations and continuously improve operational ergonomics
• Build and maintain strong observability across infrastructure and services (metrics, logs, tracing, alerting)
• Ensure secure configuration of AWS resources, IAM policies, secrets management, and network boundaries
• Proactively identify infrastructure risks related to scale, cost, or security and address them before they become incidents
• Partner closely with application engineers to ensure platform constraints and capabilities are well understood
• Drive infrastructure changes through hands-on implementation
• Establish standards and best practices for infrastructure, deployment, and operations as the team grows
• Mentor other platform engineers and help raise the overall operational maturity of the organization

Senior Platform Engineer

Full-stack Engineer

• UI Development and Performance Optimization: Creating seamless, high-performance user interfaces using React Native.
• Pixel-Perfect UIs: Craft visually appealing, responsive UI components that adhere to design specifications.
• Performance Tuning: Optimize app performance by identifying bottlenecks, reducing rendering times, and minimizing memory usage.
• Platform Integration: Leverage native APIs to ensure smooth interactions on iOS and Android platforms.
• Problem Solving and Debugging: Investigate and resolve complex issues related to UI glitches, data synchronization, and third-party library conflicts.
• Memory Management: Implement efficient techniques to prevent memory leaks and improve app stability.
• Community Collaboration: Engage with the React Native community to contribute fixes and enhancements.
• Code Quality and Testing: Write well-structured, maintainable Typescript code with proper documentation.
• Automated Testing: Develop and maintain unit tests to validate functionality and prevent regressions.
• Continuous Integration: Integrate automated testing into our CI/CD pipeline.
• Adaptability: Proficiency in web development with React.js required as emergency circumstances might require jumping into our web app codebase.

Account Executive

Tier 2 Support Technician

Salesforce System Administrator

Senior Platform Engineer

Senior React Native Software Engineer