Director of Commercial Operations – Analytics
Inizio Engage
full-time
Posted on:
Location Type: Office
Location: Berkeley Heights • New Jersey • United States
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Job Level
Tech Stack
About the role
- Lead territory alignment and deployment strategy to optimize field effectiveness and resource allocation
- Develop prescriber segmentation and targeting frameworks in a primary-care environment
- Drive Sales Force Effectiveness (SFE), including call planning, reach and frequency optimization, and productivity measurement
- Design, implement, and manage sales incentive compensation plans, ensuring accuracy, compliance, and alignment to business goals
- Develop and maintain demand-based and patient-based forecasts, incorporating competitive dynamics and promotional assumptions
- Conduct scenario planning and sensitivity analyses to support executive decision-making
- Lead marketing mix and promotional response analytics to evaluate ROI across channels, including field, digital, speaker programs, and sampling
- Own CRM strategy (e.g., Veeva), including governance, adoption, reporting enhancements, and ongoing optimization
- Oversee vendor relationships across CRM, data, analytics, and reporting platforms
- Lead the integration of multiple data sources (prescription, claims, CRM, financial) to support advanced analytics and reporting
- Develop dashboards and reporting tools to deliver actionable insights to leadership and field teams
- Establish KPIs and lead regular business performance reviews and reporting cadence
- Provide oversight of commercial operations programs, including speaker programs, sampling, and promotional materials management
- Ensure compliant, efficient, and scalable execution of commercial operational processes
- Provide strategic oversight and governance of speaker programs, materials management and sample distribution
Requirements
- Bachelor’s Degree (BA/BS) required
- MBA or advanced degree preferred
- 10+ years of experience in pharmaceutical or biotech commercial operations, analytics, or sales force effectiveness
- Experience supporting primary-care products or high-volume prescriber models strongly preferred
- 5+ years of leadership experience managing teams or cross-functional initiatives
- Strong expertise in Sales Force Effectiveness, territory design, and field deployment strategy
- Experience with forecasting methodologies (TRx/NBRx, demand-based, patient-based)
- Experience in marketing mix and promotional analytics
- Incentive compensation design and governance experience
- CRM experience (Veeva preferred)
- Experience managing third-party data vendors (e.g., Symphony)
- Advanced Excel skills and experience with BI tools (Tableau or similar)
- Strong communication, data storytelling, and stakeholder management skills
- Proven ability to operate effectively in a fast-paced, growth-stage environment
Benefits
- Comprehensive Medical, Dental & Vision Insurance
- Basic and Voluntary Life and AD&D Insurance
- Short- and Long-Term Disability Insurance
- Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
- Employee Assistance Programs
- Pet Insurance
- Retirement Savings 401(k) with company match and annual discretionary stock options
- Generous Paid Time Off, Sick Time, and Paid Holidays
- Career Development and Training
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Sales Force Effectivenessterritory designfield deployment strategyforecasting methodologiesmarketing mix analyticsincentive compensation designdata integrationadvanced analyticsdashboard developmentreporting tools
Soft Skills
leadershipcommunicationdata storytellingstakeholder managementstrategic oversightoversight of commercial operationsperformance review managementscenario planningsensitivity analysisresource allocation
Certifications
Bachelor’s DegreeMBA or advanced degree