Manager, Strategic Sourcing
PayPal
Bilingual Team Lead - Non-Licensed
Inizio Engage
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $22 per hour
Job Level
Senior
About the role
- Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.
- Team Leaders support the supervision of the call center staff to ensure prompt and accurate response to customer contacts via all communication channels.
- They will primarily act in a 50/50 capacity; 50% on the phones managing telecommunications and 50% assisting the Call Center Supervisor with leading the project team.
- This is your opportunity to join Inizio Engage and represent a top biotechnology company!
- This position pays $22/hr
Requirements
- Bachelors degree or equivalent work related experience
- Bilingual Spanish Required
- Previous Contact Center Leadership responsibilities required
- REMS experience preferred
- Experience with Verint
- Salesforce, Five 9 preferred
- Excellent verbal, written and listening communication skills.
- Adept at all applicable computer software, i.e., Word, Excel, and Outlook.
- Strong aptitude to learn new computer programs and client specific applications as for assigned program.
- Ability to join frequent meetings and calls without disruption or disconnecting
- Outstanding customer service, communication, and interpersonal skills.
- Must possess the ability to train and motivate staff members.
- Must have a designated separate home office space that is quiet and away from distractions
