Inivos

Application/Customer Support Engineer

Inivos

full-time

Posted on:

Location Type: Remote

Location: Sri Lanka

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Tech Stack

CloudETLMS SQL ServerSQL

About the role

  • Monitor production systems to identify issues in advance.
  • Work collaboratively with various internal and external stakeholders.
  • Apply solutions which assist issue resolution in a timely manner.
  • Incident and problem management along with effective customer communication.
  • Respond to customer requests as per agreed SLA’s.
  • Initiate investigation on issues and work with Product and Test teams to troubleshoot the same.
  • Create status reports and review the same with customers during the weekly/month calls.
  • Create and update Knowledge Based articles to resolve similar issues in the future.
  • Help with on-solution delivery, prioritizing items for future releases.
  • Review alerts, database and application health check reports and address reported issues and warnings.
  • Stay updated on new application features and energy market changes.
  • Engage in developing and enhancing support monitoring and health check tools.
  • Work with ITI team to optimize database performance.
  • Provide end user training whenever required.

Requirements

  • HND/ Degree in computing or in a relevant discipline
  • 3+ years of hands-on experience in a similar position
  • Database application development in Microsoft platform and working knowledge of SQL & MS Excel.
  • Display strong customer service focus and the ability to deliver quality support.
  • Be proactive in approach as well, possessing logic and problem-solving ability.
  • Solid communication skills and customer-focused attitude
  • Be open to work OOBH on request.
  • Availability to work Australian business hours or working hours suitable to cover support requirements.
  • Ability to effectively switch between different work priorities.
  • Ability to work in a fast-paced customer-centric environment and deliver immediate value.
  • Exceptional attention-to-detail and a drive to achieve results.
  • MS SQL Server Database administration and ability to work with MS SQL ETL packages.
  • Familiarity with Jira, Confluence a plus.
  • Ability to read and modify C#. VB .Net and T-SQL codes
  • Application deployment on IIS
  • Exposure to cloud-based software and support ticketing solutions
  • Australian utilities knowledge and experience
  • Experience in mentoring team members through to valuable outcomes
Benefits
  • Competitive compensation.
  • Recognition & appreciation.
  • Training & certifications funded.
  • International exposure.
  • Open work culture.
  • Recreational activities and events.
  • Medical & Insurance upon confirmation
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLMS ExcelMS SQL ServerC#VB .NetT-SQLETLIISdatabase application developmentcloud-based software
Soft Skills
customer service focusproblem-solvingcommunication skillsattention to detailproactive approachability to switch prioritiesfast-paced environment adaptabilitymentoringcollaborationcustomer-focused attitude
Certifications
HNDDegree in computing