Inivos

Data Analyst

• Ensure overnight bill runs are accurately completed, with invoices analyzed and distributed, and any exceptions identified and resolved in line with the Billing Operational Plan.
• Ensure customer enquiries are resolved promptly with effective solutions that balance the needs of both the retailer and the customer, while meeting all defined service level requirements.
• Ensure all Meter Data processes are correctly followed, and any data anomalies are identified and resolved in accordance with retailer service definitions and relevant market standards.
• Ensure both payment and market transfer processes are managed effectively and in compliance with the retailer’s service definitions and operational standards.
• Manage Life Support and market compliance processes in accordance with the latest market compliance guidelines.
• Make sure network invoices are examined and processed in line with the approved procedures.
• Make sure process documents and process mapping documents are created, reviewed, and updated to reflect the current processes.
• Coordinating with both internal and external teams, supporting business outcomes, and serving as a subject matter expert to offer guidance on system enhancements, conducting user acceptance testing, and managing tariffs.
• Prepare daily reports on client portfolio billing data, ensuring accuracy and visibility of key billing metrics.
• Implement proactive data solutions to improve billing accuracy and operational efficiency.
• Support settlement reconciliation activities to ensure reconciliation targets are achieved.
• Identify and resolve billing and settlement discrepancies to reduce revenue loss and maximise dispute resolutions.
• Ensure settlement environmental management activities comply with relevant market standards and regulatory requirements.

Data Analyst – Retail Billing

Support Engineer

• Monitor production systems to identify issues in advance.
• Work collaboratively with various internal and external stakeholders.
• Apply solutions which assist issue resolution in a timely manner.
• Incident and problem management along with effective customer communication.
• Respond to customer requests as per agreed SLA’s.
• Initiate investigation on issues and work with Product and Test teams to troubleshoot the same.
• Create status reports and review the same with customers during the weekly/month calls.
• Create and update Knowledge Based articles to resolve similar issues in the future.
• Help with on-solution delivery, prioritizing items for future releases.
• Review alerts, database and application health check reports and address reported issues and warnings.
• Stay updated on new application features and energy market changes.
• Engage in developing and enhancing support monitoring and health check tools.
• Work with ITI team to optimize database performance.
• Provide end user training whenever required.

Data Analyst – Retail Billing

Application/Customer Support Engineer