Inivos

QA Engineer

• Own QA activities across client implementations and provide final quality sign-off before go-live
• Define the test approach for every implementation, covering data onboarding, dashboards, and the AI-driven analytics experience
• Validate client data completeness and correct transformation from source systems through the reporting layer
• Reconcile platform business metrics against clients’ existing reports and resolve discrepancies before launch
• Verify AI-generated answers against client source data
• Build reusable automated data validation and reconciliation checks
• Plan and run user acceptance testing with client teams and consolidate findings into a prioritized action list
• Manage implementation defects through verified resolution with engineering and data teams
• Run regression checks after platform updates or client data changes
• Report implementation quality and go-live readiness to leadership and client stakeholders

Lead – Senior Quality Assurance

Manager

• Own and manage overall IFS ERP application support operations across all support customers and environments.
• Lead, mentor, and develop L2/L3 support teams, ensuring strong technical capability and domain knowledge.
• Define and govern support processes, KPIs, SLAs, OLAs, and escalation models.
• Act as the senior escalation point for critical incidents, major issues, and customer concerns.
• Ensure timely incident resolution, root cause analysis, and preventive actions to minimize recurrence.
• Drive continuous service improvement initiatives to enhance support efficiency and customer experience.
• Collaborate closely with delivery, implementation, cloud, and infrastructure teams for smooth handovers and stable operations.
• Manage change requests, minor enhancements, patches, and upgrades in coordination with customers and internal teams.
• Ensure compliance with ITIL best practices, security policies, and organizational governance standards.
• Monitor support metrics, prepare management reports, and present service performance to internal leadership and customers.
• Support presales and transition activities by contributing to support models, effort estimations, and proposals.
• Build long-term customer relationships and act as a trusted advisor for IFS application support matters.

Lead – Senior Quality Assurance

Support Manager – IFS ERP