Initiate Government Solutions, LLC.

Software Engineer

• Design, develop, and implement customizations, plugins, workflows, and integrations within Microsoft Dynamics 365 (Customer Service)
• Configure Dynamics modules to meet business requirements, including entity creation, form design, views, business rules, and process automation
• Integrate Dynamics 365 with other enterprise systems using APIs, web services, and middleware (e.g., Azure Logic Apps, Power Automate)
• Collaborate with business analysts and stakeholders to gather requirements and translate them into technical specifications and solutions
• Conduct unit testing, support user acceptance testing (UAT), and manage deployment of customizations and updates
• Provide ongoing support, troubleshooting, and maintenance for Dynamics 365 solutions, including performance tuning and issue resolution
• Create and maintain technical documentation for customizations, integrations, and processes
• Ensure solutions adhere to Microsoft best practices, security standards, and compliance requirements

Microsoft Dynamics 365 Developer

System Administrator

• Perform monthly security patching and vulnerability remediation for Windows Operating Systems (OSs).
• Harden Windows servers per VA Security Technical Implementation Guide (STIG) guidelines.
• Patch all systems, Windows, to minimize security vulnerabilities and stay in Authority to Operate (ATO) compliance.
• Provide updated ATO documentation for each system as necessary.
• Schedule and maintain backup jobs for all systems (Windows) (backup varies from system to system; generally, data consists of physical systems that are primarily Windows.
• Administer backup servers (Windows) for Microsoft Data Protector Manager and HP Data Protector or similar software.
• Troubleshoot and repair failed backups and bottlenecks.
• Upgrade backup software approximately twice per year.
• Generate daily and weekly reports from each backup application for backup success/failures, which shall be delivered as part of the Weekly Status Report.
• Conduct Back-up software installation/upgrade/patching.
• Conduct Back-up load balancing and optimizations.
• Administer HP Data Protector, Commvault or similar devices, policies, backup specifications, templates, and global configuration settings.
• Monitor and adjust to keep optimal system performance and identify any input/output (I/O) bottlenecks during backup.
• Create and maintain Pre/Post backup scripts (custom scripts ran before and after back-up job) as part of the Weekly Status Report.
• Any failed back-up issues shall be reported weekly by telephone or email to Technical PM.
• Integrate and administer HP Command View Tape Library.
• Administer Commvault or other backup software being used in the environment and associated devices.
• Perform data restorations approximately twice per quarter as directed by Technical PM.
• Provide Build guides, Configuration guide, Backup Management Plan, Lifecycle migration plan for all Systems.
• Install, configure and maintain approved OS versions which can include Windows 2019, including OS patching, drivers and hardware firmware.
• Perform operating system upgrades and patching weekly or as needed.
• Administer Microsoft HYPER-V clusters and Virtual Machine Manager.
• Conduct System optimization and updating.
• Conduct Server performance bottleneck troubleshooting.
• Maintain or create group policies/ local policies required by security entities.
• Maintain Microsoft Forefront Threat Management Gateway (TMG) servers as the firewall for the project by creating/removing/modifying security policies monthly or as needed.
• Maintain Applications (commercially available and VA developed applications) through Microsoft terminal services application deployment services.
• Administer System Center Operations Manager – upgrade, configuration & maintenance.
• Verify weekly backups by checking the backup application log.
• Report on any system issues and document any system addition or modifications as part of the Monthly Platform Support Health Report.
• Provide Configuration Guides for each system and Bug/Fix Documentation.

Microsoft Dynamics 365 Developer

Windows System Administrator