ServiceNow Engineer

Initiate Government Solutions, LLC.

ServiceNow Engineer supporting federal customer as part of IT services provider. Focus on innovative enterprise IT and health services solutions while working remotely.

Posted 6/16/2026full-timeRemote • 🇺🇸 United StatesSeniorLeadWebsite

Tech Stack

Tools & technologies

AngularCyber SecurityITSMJavaScriptjQueryPHPServiceNow

About the role

Key responsibilities & impact

Responsible for the design, configuration, development, and implementation of ServiceNow-based enterprise solutions supporting IT Service Management (ITSM), case management, workflow automation, and digital service delivery
Ensures delivery of scalable, secure, and compliant solutions aligned with customer’s enterprise architecture, cybersecurity standards, and business objectives
Provides technical expertise across the full project lifecycle, including platform configuration and customization, integrations, data migration, DevSecOps alignment, IAM integration, testing, deployment, and environment management
Supports proof-of-concept efforts, evaluates technical alternatives, mitigates implementation risks, and ensures adherence to ServiceNow best practices, governance standards, and change management processes
Collaborates closely with business and technical stakeholders to ensure solution quality, performance optimization, and long-term platform sustainment
Responsible for designing detailed technical solutions to achieve project goals and ensures alignment of individual software projects with overall business strategy and technology standards
Provides recommendations and roadmaps for proposed solutions and performs design, debug, and performance analysis on solutions
Documents and share best practice knowledge for new solutions and advocates for process improvements and helping develop solutions providing technical leadership to a team throughout the project lifecycle
Develops proof-of-concept projects to validate proposed solutions, reviews and validates solutions designs from other team members
Collaborates closely with development teams to oversee solution implementation
Evaluates project constraints to identify alternatives, mitigate risks, and potentially re-engineer processes
Acts as a liaison between technical and non-technical stakeholders
Prepare detailed specifications for application builds
Assist with user story creation and grooming
Responsible for coding, testing, debugging, and creating technical documentation
Technical knowledge and responsibility of all phases of applications systems analysis and programming
Understands the business or function for which the application is designed
Instructing, directing, and checking the work of other technical team members
Adept at developing front-end portals, and back-end console development
Experience with programming languages and databases including PHP, HTML, CSS, JavaScript, and JSON
Experience building scoped applications

Requirements

What you’ll need

7+ years overall IT experience with significant ServiceNow implementation and engineering experience
IT application system experience in technology solution delivery
Experience with platform customization in relevant delivery platforms
Experience with custom application development including Custom Service Portal widget creation
Developing and customizing core applications such as Incident, Problem, Change, Knowledge, and Service Catalog
Experience working and developing with JavaScript - HTML5, Jelly, jQuery, and AngularJS
Leading and mentoring Junior ServiceNow team members
Implementing systems using the Agile/Scrum methodology
Experienced in Section 508 compliance
Ability to support customers during EST hours
Excellent oral and written communication skills
Excellent analytical and organization skills
Ability to obtain and maintain an HHS Public Trust
Must be eligible to work in the United States without sponsorship due to clearance requirement.

Benefits

Comp & perks

comprehensive medical, dental, and vision care
matching 401K and profit sharing
paid time off
training time for personal development
flexible spending accounts
employer-paid life insurance
employer-paid short and long term disability coverage
education assistance program with potential merit increases for obtaining a work-related certification
employee recognition and referral programs
spot bonuses
other benefits that help provide financial protection for the employee and their family

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNowIT Service Management (ITSM)DevSecOpsIAM integrationPHPHTMLCSSJavaScriptJSONAgile/Scrum

Soft Skills

communication skillsanalytical skillsorganizational skillsleadershipmentoringcollaborationproblem-solvingtechnical documentationprocess improvementstakeholder management

Certifications

HHS Public Trust