Account Director
iNHouse Communications
full-time
Posted on:
Location Type: Hybrid
Location: United Kingdom
Visit company websiteExplore more
Job Level
About the role
- Leading the implementation and delivery of agreed client programmes with minimum input across 4-6 accounts, ensuring excellent client service and satisfaction.
- Advising clients on how to achieve their public affairs goals, developing strategic programmes to achieve business objectives.
- Setting clear KPIs for every client project and ensuring these are fully understood by the team and agreed with the client.
- Ensure client expectations are proactively managed with a 6-9 month forward view and that activity remains focused within the agreed scope of work.
- Consistently adding value to client discussions and ensuring active monitoring of political, policy and relevant stakeholder/influencer agendas in order to guide all advice and decisions.
- Becoming an expert in the business of your clients, and being able to articulate this to your team.
- Running motivated and effective account teams, acting as a mentor and coach to enhance team members' development, in addition to line managing some junior team members.
- Play a leading role in new business growth, by securing renewal of your existing client relationships, spotting opportunities to add additional value from our service offering, and being an active participant in seeking out and responding to new business briefs, including pitching.
- Recognising the importance of proactively building and maintaining your own network and supporting iNHouse’s unique position as a convener of stakeholders.
- Ensure you are an active participant and personally supportive of the importance of iNHouse events.
- To be a critical ambassador for the consultancy, confidently representing iNHouse’s expertise and able to differentiate us from the competition.
- To be actively involved in generating new business opportunities and experienced in inputting to new business pitches.
Requirements
- Solid agency experience, or experience within another client service environment.
- Excellent coaching and line management skills with proven ability to teach, motivate and support your junior team.
- Experience crafting and delivering successful new business pitches.
- Sector experience in energy, infrastructure and tech a plus.
Benefits
- transparent Bonus Scheme
- private healthcare
- hybrid working
- team socials
- Bike2Work Scheme and more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
client servicestrategic planningKPI settingteam managementmentoringcoachingbusiness developmentnetworkingcommunicationpresentation