InHome Therapy

Customer Support

• Contact agency partners directly to fill open therapist capacity on a same-day and next-day basis.
• Identify, pursue, and convert near-term visit opportunities across assigned accounts through direct outreach and tactical selling.
• Manage service barriers and problem solve across internal back office teams to remove blockers to capacity fill and visit execution.
• Independently assess account needs to determine outreach priorities that support business growth, adjusting approach as needed.
• Track excess capacity identified versus filled and report net weekly visit growth to the Operations Manager.
• Exercise independent judgment in determining when account risks, visit shrinkage, and service blockers require escalation to the Operations Manager or Regional VP of Operations versus resolution at the Account Manager level, responding with urgency and acting without requiring direction.
• Identify account opportunities and at-risk trends and communicate recommendations to leadership.
• Collaborate with Operations and Clinical to ensure internal execution supports agency commitments.
• Maintain working knowledge of assigned agency operations, staffing cycles, and referral patterns sufficient to anticipate capacity needs and proactively position IHT's available therapist supply.
• Perform additional job-related duties as assigned, consistent with the scope and responsibilities of this position.

Sales Support Specialist