Commercial Partnerships Coordinator
ingroup
full-time
Posted on:
Location Type: Hybrid
Location: Guaynabo • United States
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About the role
- Support the Commercial Partnerships Manager in the administration, coordination, and execution of supplier partnerships across Cruise Lines, Hotels, and strategic travel providers
- Serve as a secondary point of contact for Cruise Lines, Hotel providers, and other sourcing partners
- Maintain accurate records of supplier contacts, agreements, and operational details
- Track contract terms, key dates, incentives, volumes, pricing, promotions, and performance metrics
- Prepare summaries, comparisons, and reports to support negotiations led by the Manager
- Coordinate booking-related workflows including pricing validation, documentation, payment support, and supplier confirmations
- Resolve operational issues related to reservations, pricing discrepancies, payments, guest documentation, changes, cancellations, and exceptions
- Track service levels and recurring issues; recommend process improvements to reduce friction and rework
- Manage the insertion, validation, and maintenance of supplier pricing codes, promotions, and rate programs
- Conduct routine audits to ensure published offers align with supplier terms and customer-facing experiences
- Create and maintain internal documentation such as SOPs, trackers, and checklists to ensure consistent execution across teams
- Support the supplier-facing and member-facing commercial content calendar, including promotions, updates, and partner spotlights
- Assist in the execution of supplier marketing initiatives such as email campaigns, webinars, blogs, and social media promotions
- Collaborate with Marketing and Media teams to validate commercial content for accuracy, compliance, and timely updates
- Collaborate with Finance and Accounting to verify payments, commissions, overrides, and supplier billing accuracy
- Assist with the organization and coordination of global events and group cruises
Requirements
- 3+ years of experience in travel operations, supplier support, reservations, account coordination, or partnership operations (cruise experience strongly preferred)
- Fluency in English (written and spoken)
- High proficiency with Excel or Google Sheets, including filters, pivots, and reconciliation work
- Proven experience managing bookings, pricing, payments, and documentation in a high-volume environment
- Strong written communication skills with the ability to simplify complex policies into clear guidance
- Availability to work standard Eastern Time Zone business hours
- Additional language fluency (English, Spanish, Russian, and/or other languages preferred)
Benefits
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
travel operationssupplier supportreservationsaccount coordinationpartnership operationsbooking managementpricing managementpayment processingdocumentationdata reconciliation
Soft skills
communicationproblem-solvingorganizational skillscollaborationattention to detailprocess improvementnegotiationreportingcustomer serviceadaptability