ingroup

Compliance

• Conduct investigations and ensure adherence to the company’s policies and procedures on a global scale.
• Review compliance tickets and resolve issues related to Independent Partners.
• Identify and report non-compliant behaviors and propose appropriate enforcement actions.
• Act as a primary point of contact for distributors with questions regarding company policies and procedures.
• Assist the Compliance Director in crafting compliance-related communications and policy updates.
• Support the development and execution of compliance training programs focused on network marketing regulations and company policies.
• Assist in creating compliance messages and training materials for the distributor network.
• Monitor social media channels and other online platforms for potential compliance violations.
• Utilize third-party compliance technology tools to streamline investigations and daily tasks.

Compliance Specialist

Account Manager

• Support the Commercial Partnerships Manager in the administration, coordination, and execution of supplier partnerships across Cruise Lines, Hotels, and strategic travel providers
• Serve as a secondary point of contact for Cruise Lines, Hotel providers, and other sourcing partners
• Maintain accurate records of supplier contacts, agreements, and operational details
• Track contract terms, key dates, incentives, volumes, pricing, promotions, and performance metrics
• Prepare summaries, comparisons, and reports to support negotiations led by the Manager
• Coordinate booking-related workflows including pricing validation, documentation, payment support, and supplier confirmations
• Resolve operational issues related to reservations, pricing discrepancies, payments, guest documentation, changes, cancellations, and exceptions
• Track service levels and recurring issues; recommend process improvements to reduce friction and rework
• Manage the insertion, validation, and maintenance of supplier pricing codes, promotions, and rate programs
• Conduct routine audits to ensure published offers align with supplier terms and customer-facing experiences
• Create and maintain internal documentation such as SOPs, trackers, and checklists to ensure consistent execution across teams
• Support the supplier-facing and member-facing commercial content calendar, including promotions, updates, and partner spotlights
• Assist in the execution of supplier marketing initiatives such as email campaigns, webinars, blogs, and social media promotions
• Collaborate with Marketing and Media teams to validate commercial content for accuracy, compliance, and timely updates
• Collaborate with Finance and Accounting to verify payments, commissions, overrides, and supplier billing accuracy
• Assist with the organization and coordination of global events and group cruises

Commercial Partnerships Coordinator

Paralegal

• Manage and track legal cases, claims, and regulatory matters from initiation to closure.
• Maintain organized and up-to-date case files, including correspondence, pleadings, contracts, and evidence.
• Monitor deadlines, hearings, filings, and follow-ups to ensure timely compliance with legal requirements.
• Prepare draft legal documents, reports, summaries, and correspondence for attorney review.
• Assist with discovery, document production, and responses to subpoenas or regulatory requests.
• Support compliance initiatives by assisting with internal reviews, audits, and investigations.
• Monitor documentation related to member, partner, and customer issues to ensure consistency with company policies and applicable laws.
• Assist in reviewing marketing, social media, and promotional materials for legal and compliance concerns.
• Help maintain standard operating procedures and legal templates in compliance with regulatory standards.
• Assist with drafting, reviewing, and organizing contracts, agreements, and amendments.
• Coordinate with external legal counsel by organizing case materials and facilitating information exchange.
• Act as a liaison between the Legal Department and internal teams such as HR, Compliance, Operations, Finance, and Marketing.

Compliance Specialist

Commercial Partnerships Coordinator

Paralegal Case Manager