Services Desk Engineer
Ingram Micro
full-time
Posted on:
Location Type: Hybrid
Location: Buffalo • Arizona • California • United States
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Salary
💰 $57,000 - $91,200 per year
About the role
- Assist end-users with IT-related issues, ensuring they can continue their work without disruptions.
- Managing and resolving incidents and service requests promptly.
- Diagnosing and resolving technical problems that users encounter.
- Effective communication with end-users about the status of their IT issues.
- Monitoring IT systems for potential issues to detect problems before they escalate.
- Enforcing IT security policies or best practices to protect partners' data.
Requirements
- Two-year college degree or equivalent experience and minimum 3-year experience in functional area.
- OR High School Diploma or equivalent and 5 years functional experience, preferably at a senior level.
- Strong understanding of the specific products, services, and technology stack supported by the service desk.
- Familiarity with the industry or sector in which the professional services business operates to better comprehend client needs and challenges.
- Knowledge of relevant industry-specific regulatory requirements and security standards.
Benefits
- Healthcare benefits
- Paid time off
- Parental leave
- 401(k) plan and company match
- Short-term and long-term disability coverage
- Basic life insurance
- Wellbeing benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
effective communicationincident managementproblem-solving
Certifications
two-year college degreehigh school diploma