Ingram Micro

Manager, Azure Technical Support

Ingram Micro

full-time

Posted on:

Location Type: Hybrid

Location: Williamsville • Arizona, Florida, New York • 🇺🇸 United States

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Salary

💰 $74,400 - $119,100 per year

Job Level

Mid-LevelSenior

Tech Stack

AzureCloud

About the role

  • Mentor and manage a team of cloud engineers, support specialists, and Azure support engineers
  • Define and monitor KPIs such as MTTR, ticket volume, and CSAT
  • Drive automation of diagnostics and resolution workflows using Azure-native tools
  • Lead a team that troubleshoots and resolves Azure-related incidents, outages, and performance issues
  • Serve as escalation point for high-impact customer Azure issues across networking, storage, compute, and identity
  • Present weekly insights, trends, and recommendations to leadership

Requirements

  • High school diploma (or equivalent) required. Secondary degree preferred.
  • 5+ years of experience in cloud engineering or technical support, with a focus on Azure
  • 3+ years in a management role
  • Azure certification
  • Strong troubleshooting skills across Azure services (VMs, Networking, Storage, Identity, etc.)
  • Proficiency in Azure CLI, PowerShell, and diagnostic tools (e.g., Azure Monitor, Log Analytics)
  • Experience managing technical teams and driving operational excellence
  • Azure certifications (e.g., AZ-104, AZ-305, AZ-500) strongly preferred
  • Experience working with ticketing systems (e.g., Zendesk, Jira) and knowledge bases
  • Flexibility working some weekends and later hours to help fulfill a 24x7 business
Benefits
  • healthcare benefits
  • paid time off
  • parental leave
  • 401(k) plan and company match
  • short-term and long-term disability coverage
  • basic life insurance
  • wellbeing benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
cloud engineeringAzuretroubleshootingAzure CLIPowerShelldiagnostic toolsVMsNetworkingStorageIdentity
Soft skills
mentoringmanagementoperational excellencecommunicationleadershipflexibility
Certifications
Azure certificationAZ-104AZ-305AZ-500