Customer Service, Order Management Officer
Ingersoll Rand
full-time
Posted on:
Location Type: Office
Location: Chonburi • Thailand
Visit company websiteExplore more
About the role
- Order Processing & Management: Receive, review, and process customer orders accurately in the system. Monitor order status and ensure timely fulfillment. Coordinate with warehouse, logistics, and production teams for delivery schedules.
- Customer Service: Handle customer inquiries regarding orders, delivery timelines, and product availability. Resolve issues related to order discrepancies, delays, or returns. Maintain strong relationships with customers to ensure satisfaction and loyalty.
- Documentation & Reporting: Prepare and maintain accurate records of orders, invoices, and delivery notes. Generate regular reports on order status, backlogs, and customer feedback.
- Cross-Functional Coordination: Work closely with the sales team to align on customer requirements. Communicate with finance for payment status and credit checks. Support supply chain in forecasting demand based on order trends.
Requirements
- Diploma or bachelor’s degree in business, Administration, Logistics, or related field
- >5 years’ experience in customer service, sales administration, or order management
- Strong customer service and communication skills
- Experience handling sales orders, deliveries, invoicing, and follow-ups
- Proficient in MS Office (especially Excel, PPT)
- Good organizational skills, attention to detail, and ability to meet deadlines
- Fluent in English; additional languages are a plus
Benefits
- Special Accommodation for persons with disabilities
- Commitment to diversity and equal opportunity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order processingcustomer order managementsales administrationinvoicingdelivery managementreport generationdemand forecastingdata analysislogistics coordinationcustomer relationship management
Soft Skills
customer servicecommunicationorganizational skillsattention to detailproblem-solvingrelationship buildingtime managementteam collaborationadaptabilityconflict resolution